Technical Support Specialist II
Aviso de fuente externaen Tech Americas LATAM
Technical Support Specialist II role with Tech Americas LATAM, requiring Tier 2 support, networking, video surveillance, and advanced English skills.
Salario
No especificado
Ubicación
San Salvador, El Salvador
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Technical Support Specialist II
San Salvador, El Salvador
Descripción del empleo
About the role
Tech Americas LATAM is looking for a Technical Support Specialist II with a background in Tier 2 technical support, networking, and video surveillance systems.
Requirements
- 2–3+ years of experience in Tier 2 or advanced technical support.
- Hands-on experience supporting CCTV, IP cameras, video surveillance systems, VMS, or related security technologies.
- Strong knowledge of Windows Server, Active Directory, and Windows environments.
- Experience troubleshooting networks, routers, switches, firewalls, servers, and connectivity issues.
- Knowledge of SQL Server, IIS, databases, and enterprise applications.
- Experience handling and resolving technical escalations from Tier 1 teams.
- Strong ticket documentation and troubleshooting skills.
- Advanced English proficiency and excellent customer service skills.
Responsibilities
- Handle and resolve technical escalations from Tier 1 teams.
- Provide technical support for video surveillance technologies, including IP cameras, CCTV systems, VMS, NVR/DVR systems, and network-connected surveillance equipment.
How to apply
Apply directly on CazVid.
Datos clave
- Schedule: Monday–Friday.
- Location: San Salvador, El Salvador.
- The source lists hybrid work modality.
- Requires advanced English proficiency and experience with Tier 2 technical support.
Preguntas frecuentes
What does the role involve?
The role involves Tier 2 technical support, networking, and video surveillance systems. It also includes handling and resolving technical escalations from Tier 1 teams.
What experience and skills are required?
The listing asks for 2–3+ years of Tier 2 or advanced technical support experience, knowledge of Windows environments and networking, and advanced English proficiency.
How can I apply?
Apply directly on CazVid.