Ticketing and Fulfillment Support Specialist

Job Summary:
The Ticketing and Fulfillment Support Specialist role is responsible for:
Essential Duties and Responsibilities:
Support the fulfillment of our agents PNR’s which may include booking, managing, ticketing, quality control, building pricing records and processing exchangesProvide fulfillment assistance via phone, email and fax for customer reservationsMust be able to maintain a level of knowledge of airline routes, regulations and other industry requirementsValidate commissions for customers and collect missed commissions.QC most of the reservations to be able to minimize errors and coaching when needed.Identify recurrent errors agents make and direct them on the correct directionWork with Revenue Management in order to validate commissions for customers and collect missed commissions.Set and manage priorities with multiple bookings, schedule changes and exchangesBe point of contact with Canada and US teamHelp to review Debit Memos when requested and also with ARC requirementsBe a point of contact between the online booking tool vendor and NexionBased on workflow suggest team schedulesWorks on problems of moderate to high complexity where analysis of situations or data requires a review of a variety of factors
Education, Knowledge and Skills:
Requirements
2+ years Sabre GDS Domestic & International knowledge and a good understanding of airline ticketing.Excellent English verbal and written skills.Ability to multitask and work under pressure and error free.Previous Travel Agency experience preferred. Passionate about customer service and finding solutions. Available during business hours, but willing to work flexible hours, including evenings and weekends. Team player that enjoys assisting travel agents to help them be successful.