Tier NOC Support
Aviso de fuente externaen Allied Global
TIER 1 IT HELPDESK / MSP SUPPORT Responsabilities • Provide first-level technical support to clients. • Troubleshoot Windows/Mac, internet connectivity, Wi-Fi, printers and other devices....
Enlace de postulación no disponible
Salario
No especificado
Ubicación
San Pedro Sula, Honduras
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Tier NOC Support
San Pedro Sula, Honduras
Enlace de postulación no disponible
Descripción del empleo
TIER 1 IT HELPDESK / MSP SUPPORT Responsabilities • Provide first-level technical support to clients. • Troubleshoot Windows/Mac, internet connectivity, Wi-Fi, printers and other devices. • Support user account management, password resets and access requests. • Create, document and manage support tickets. • Escalate more complex technical issues to Tier 2 and Tier 3 teams. Requirements ✔ 1–2 years of experience in IT Support, Helpdesk, HSIA or MSP environments. ✔ Basic knowledge of Windows/macOS. ✔ Understanding of networking fundamentals: IP, DNS, DHCP and Wi-Fi. ✔ Experience with ticketing systems. ✔ Strong troubleshooting and customer service skills. ✔ Professional English communication skills. (B2) ⭐ Nice to have: • Experience in MSP or HSIA environments. • Microsoft 365 knowledge. • RMM tools. • Basic cybersecurity knowledge. • CompTIA or Microsoft certifications.
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