Tier NOC Support

TIER 1 IT HELPDESK / MSP SUPPORT Responsabilities • Provide first-level technical support to clients. • Troubleshoot Windows/Mac, internet connectivity, Wi-Fi, printers and other devices. • Support user account management, password resets and access requests. • Create, document and manage support tickets. • Escalate more complex technical issues to Tier 2 and Tier 3 teams. Requirements ✔ 1–2 years of experience in IT Support, Helpdesk, HSIA or MSP environments. ✔ Basic knowledge of Windows/macOS. ✔ Understanding of networking fundamentals: IP, DNS, DHCP and Wi-Fi. ✔ Experience with ticketing systems. ✔ Strong troubleshooting and customer service skills. ✔ Professional English communication skills. (B2) ⭐ Nice to have: • Experience in MSP or HSIA environments. • Microsoft 365 knowledge. • RMM tools. • Basic cybersecurity knowledge. • CompTIA or Microsoft certifications.