Training Manager

We are looking for an experienced Training Manager to lead and oversee training operations in a fast-paced BPO environment.The Training Manager will be responsible for ensuring that new hires and existing employees receive effective, consistent, and performance-driven training. This role will work closely with Operations, Quality, Recruitment, and other support teams to drive employee readiness, performance, and continuous improvement.
responsabilities
Lead and manage the training team and daily training operations.Oversee new-hire training, nesting, and transition to production.Develop and implement training strategies aligned with business and operational goals.Monitor training performance, graduation rates, attendance, and production readiness.Coach and develop trainers through regular feedback, calibration, and performance management.Partner with Operations and Quality to identify performance gaps and implement improvement plans.Analyze training metrics and provide actionable insights to leadership.Ensure training materials, processes, and delivery methods remain accurate and effective.Drive continuous improvement initiatives across the training function.Maintain a strong focus on customer experience and operational performance.
Requirements
Proven experience in Training Management, Learning & Development, or a similar leadership role.Previous experience in a BPO/contact center environment.Strong leadership and people-management skills.Excellent communication and presentation skills in English.Experience managing training KPIs and performance metrics.Strong analytical, organizational, and problem-solving skills.Ability to collaborate effectively with cross-functional teams.Experience in customer service, sales, or technical support is a plus.