TRAINING SUPERVISOR

The Training Supervisor is responsible for leading and overseeing the training team to ensure new hires and existing employees receive effective, consistent, and high-quality training. This role will supervise trainers, monitor training performance, ensure compliance with training standards, and partner with Operations, Quality, and other departments to support business and client requirements.The ideal candidate will have previous experience in the Healthcare industry, preferably within a BPO or customer service environment, and a strong background in training, coaching, and people leadership. The candidate should be able to understand and communicate healthcare-related processes, policies, and terminology while ensuring that training programs meet quality, compliance, and performance expectations.Key ResponsibilitiesLead, coach, and develop a team of Trainers to ensure training objectives and performance expectations are met.Oversee new hire, refresher, upskilling, and continuous learning programs.Ensure training materials, activities, and delivery methods are aligned with business and client requirements.Monitor trainer performance through observations, evaluations, feedback, and coaching sessions.Partner with Operations and Quality teams to identify knowledge gaps and implement training solutions.Track training metrics, attendance, completion rates, assessment results, nesting performance, and overall training effectiveness.Ensure trainees are properly prepared to transition from training to production.Review and analyze training results to identify opportunities for improvement.Ensure training content is accurate and aligned with current Healthcare processes, policies, and compliance requirements.Support the development and updating of training materials, job aids, presentations, and assessments.Conduct Train-the-Trainer sessions and provide ongoing coaching to trainers.Facilitate calibration sessions with Training, Quality, and Operations teams.Address training-related issues and provide timely action plans and solutions.Maintain accurate training documentation and reports.Support audits and compliance requirements related to training and Healthcare operations.Promote a positive learning environment focused on engagement, accountability, and performance.Participate in special projects and other training initiatives as required.QualificationsPrevious experience as a Training Supervisor, Training Manager, or Senior Trainer.Healthcare industry experience is required/preferred, depending on business needs.Experience in a BPO/call center environment is highly preferred.Proven experience leading and developing training teams.Strong knowledge of adult learning principles and training methodologies.Excellent presentation, communication, and facilitation skills.Strong analytical and problem-solving abilities.Experience working with training metrics and performance reports.Ability to manage multiple priorities in a fast-paced environment.Strong organizational and time-management skills.Proficiency in Microsoft Office and training-related systems or platforms.Ability to work effectively with Operations, Quality, HR, and other cross-functional teams.Strong leadership, coaching, and interpersonal skills.