Training Supervisor

About the role

VXI Global Solutions is seeking a Training Supervisor to lead and oversee the training team. The role ensures new hires and existing employees receive effective, consistent, high-quality training and supports business and client requirements in partnership with Operations, Quality, and other departments.

The ideal candidate has previous experience in the Healthcare industry, preferably within a BPO or customer service environment, and a strong background in training, coaching, and people leadership. They should be able to understand and communicate healthcare-related processes, policies, and terminology while ensuring programs meet quality, compliance, and performance expectations.

Responsibilities

• Lead, coach, and develop Trainers to meet training objectives and performance expectations.
• Oversee new hire, refresher, upskilling, and continuous learning programs.
• Align training materials, activities, and delivery methods with business and client requirements.
• Monitor trainer performance through observations, evaluations, feedback, and coaching sessions.
• Partner with Operations and Quality to identify knowledge gaps and implement training solutions.
• Track training metrics, attendance, completion rates, assessment results, nesting performance, and overall training effectiveness.
• Prepare trainees to transition from training to production.
• Review training results and identify opportunities for improvement.
• Ensure training content is accurate and aligned with current Healthcare processes, policies, and compliance requirements.
• Support the development and updating of training materials, job aids, presentations, and assessments.
• Conduct Train-the-Trainer sessions and provide ongoing coaching to trainers.
• Facilitate calibration sessions with Training, Quality, and Operations teams.

Requirements

• Previous experience in the Healthcare industry, preferably within a BPO or customer service environment.
• A strong background in training, coaching, and people leadership.
• Ability to understand and communicate healthcare-related processes, policies, and terminology.

Datos clave

• Previous Healthcare industry experience is sought, preferably in a BPO or customer service environment.
• The role leads, coaches, and develops a team of Trainers.
• The role oversees new hire, refresher, upskilling, and continuous learning programs.