Transaction Monitoring Analyst

About the role

At TELUS Digital, the Financial Crimes Investigator conducts in-depth analysis of cases associated with fraud and know your customer (KYC) policies and procedures. The role supports complex fraud investigations to maintain trust in the platform.

Responsibilities

• Review dispositions from front line agents involving potential bad actors and verify the accuracy of previous research.
• Evaluate risk in escalated cases and close them or escalate them to Compliance Officers according to risk relevancy.
• Use global legal and cybersecurity platforms to supplement user identification checks and identify additional debit or credit card fraud red flags.
• Document investigation findings, red flags, and decision rationale clearly.
• Research individuals, entities, and events related to current or prospective customers using public records, open source intelligence (OSINT), vendor systems, or other research tools.
• Analyze investigative and intelligence information related to customer identification, business operations, KYC information, and transaction history.
• Recommend and implement policy and procedure updates, and draft new policies and procedures as necessary.
• Identify recurring fraud violation and inquiry trends, and work with teammates and cross-functional partners to improve internal procedures and training materials.
• Develop knowledge of criminal methods and AML typologies and apply it to transaction data to identify unusual activity.
• Participate in ad hoc projects and enhanced reviews, including regulator inquiries and compliance-related matters.
• Use data visualization tools to highlight risks to sensitive business practices and further develop cyber-enabled financial and criminal investigations.

Requirements

• Fluency in English (B2).
• Minimum 1 year of experience with financial crimes.

Datos clave

• Fluency in English (B2) is required.
• The source lists a minimum of 1 year of experience with financial crimes.
• The role includes fraud investigations, KYC analysis, and identifying unusual transaction activity.