Travel Customer Service Representative

Position overview:As a Travel customer service representative, you will be responsible for managing and coordinating travel arrangements using Global Distribution System (GDS) tools to deliver exceptional service.
Key responsibilities:Changes and Cancellations in GalileoUnticketed TravelPort bookingsChanges and Cancellations in SprK or TF back officeSprK queuesBSP-link RA and investigation ADM’sUnconfirmed/Failed TravelFusion bookingsRefunds and surchargesBSP-link reportsFailed BookingsUpdating TrackersContacting AirlinesCustomer Contact
Requirements:One year of experience in Global Distribution System (GDS support)

Core Competencies:Managing self developmentMultitaskFocusing on customersGiving supportBasic computer usage knowledge
Qualifications:English - B1+:Oral and written comprehension (Grammar)Appropriate use of language (acceptable level of oral expression)Proven experience in Global Distribution System (GDS support) RequiredHave call center/customer service experience - DesirableExperience in similar Positions - Desirable
Equal Opportunity EmployerAt TELUS Digital we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.