Trilingual Finance Specialist Mandarin English Spanish

We are seeking a professional with strong customer service and operational skills to support our vendor management and transactional processes. This role will focus on ensuring smooth communication with vendors and internal teams, resolving inquiries efficiently, and maintaining service excellence in line with company standards. While familiarity with accounting processes is a plus, the emphasis of this position is on operational execution, problem-solving, and bilingual communication (English & Mandarin).
Responsibilities.
Vendor communication: Act as the main point of contact for vendors, addressing inquiries, clarifying requirements, and ensuring timely responses.
Issue resolution: Handle operational discrepancies related to vendor transactions, providing quick and effective solutions.
Operational support: Assist in day-to-day processes such as vendor onboarding, documentation review, and compliance with service-level agreements.
Customer service excellence: Deliver high-quality support to both internal stakeholders and external partners, ensuring satisfaction and smooth operations.
Process coordination: Collaborate with cross-functional teams to streamline workflows and improve communication channels.
BPO transition support: Work with the Migration Team to support the transition of operational functions to Auxis Costa Rica, providing input on process improvements and best practices.
Language support: Utilize Mandarin and English skills to facilitate communication with international vendors and stakeholders.
Skills And Experience.
Mandarin & English proficiency B2+ or above (oral and written) - Mandatory.Proficiency or Knowledge in CRM softwares (ERP systems optional).Excellent organizational and time management skills.Strong verbal and written communication skills.Ability to work independently and collaboratively in a team environment.Knowledge in financial operations, with the ability to accurately record, organize, review, reconcile financial transactions while maintaining accurate and up-to-date accounting records.Ability to handle confidential information with discretion and integrity.
Preferred Skills (Plus, not required).
Basic understanding of accounts payable processes and financial operations.Hands-on experience with Travel & Expense processes(Optional).Ability to interpret invoices or vendor documentation when needed.Familiarity with ERP or workflow management systems.
About Auxis.
Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.