UpLevelRewards Associate at Costco in New York City, NY

Join our dynamic team as an UpLevelRewards Associate at Costco in New York City! This full-time role offers an exciting opportunity to enhance customer satisfaction and drive member engagement. Our company fosters a friendly and engaging work environment where team members thrive and contribute meaningfully. Key Responsibilities Provide exceptional customer service by addressing inquiries, resolving issues, and assisting members with their needs. Engage members in meaningful conversations to enhance their understanding of the UpLevelRewards program benefits. Process membership applications and manage rewards program enrollments efficiently. Assist in coordinating promotional events and activities to boost customer engagement. Collaborate with team members to meet and exceed service goals while maintaining high performance standards. Record and analyze customer feedback to improve service delivery and member satisfaction. Participate in ongoing training and development to maintain thorough knowledge of products and services offered. Required and Preferred Qualifications Some college experience preferred Strong customer service skills with proven ability to engage positively with members Excellent verbal and written communication skills Familiarity with customer relationship management (CRM) software is a plus Ability to work effectively in a team-oriented environment Flexible availability, including weekends and holidays As an UpLevelRewards Associate, you will work closely with a supportive team and report directly to the Customer Service Manager. Our collaborative environment encourages open communication and sharing of ideas to continuously improve member experiences.