VIP Account Growth Specialist

We are looking for a VIP Account Growth Specialist.

iCash One is a fintech and Service Provider connecting merchants with end users across emerging markets. Within these markets, a small group of high-value users generates a huge share of our transaction volume. Growing that volume, not just protecting it, is the mandate.Growing that volume, not just protecting it, is the mandate.
As VIP Account Growth Specialist, you will own the commercial relationship with our highest-value users. Your goal isn't only to keep them happy, it's to actively grow their deposit volume and consolidate 100% of their transaction activity on our platform. You'll prospect opportunities inside the existing VIP base, negotiate incentives, and close, again and again. This is a hunter's role wrapped in a high-trust relationship.
Key ResponsibilitiesRevenue Growth & Prospecting. Proactively identify commercial opportunities within your VIP portfolio and negotiate incentives that grow deposit volume and transaction velocity — this is a close-and-close-again role, not a maintenance one.Account Management. Act as the personal manager for top-tier VIP users, providing exclusive service across direct channels like WhatsApp and Telegram.Rapid Resolution. Take full ownership of VIP technical and financial inquiries, ensuring resolution times that beat all standard company SLAs.Internal Networking. Work closely with the Payments and Risk teams to “grease the wheels” for your VIPs — for instance, manual deposit processing or limit increases.Voice of the VIP. Act as an internal advocate, providing the VIP Manager with direct feedback on product features or payment methods requested by top users.Continuous Engagement. Don’t wait for the user to reach out: proactively celebrate milestones and perform regular check-ins to keep the relationship warm — and the pipeline open.

What you need to know3+ years in a full-funnel commercial role. Prospecting, negotiating and closing , ideally selling an intangible service, ideally B2C. Experience in fintech is a strong plus, but not required.Fluent English (written and spoken), mandatory. You'll communicate daily in English with VIP users and internal global teams.Real commercial hunger. You enjoy prospecting, closing, and closing again. Natural ability to spot revenue opportunities mid-conversation and confidence to negotiate.Schedule flexibility. Comfortable working 8-hour days aligned with the target market's peak activity hours (early-to-mid morning UY time if based in Uruguay).Generalist profile. Flexibility toward change and a proactive attitude toward learning unknown processes, payment methods and products.Integrity. Absolute discretion and trust when handling sensitive financial data and high-value accounts.Autonomy. Comfortable making judgment calls in real time without constant supervision.

Hybrid Work. Flexible model combining remote work with office presence.Results-Oriented. We focus on impact and outcomes, not hours-in-seat.Ownership Culture. We move fast, fail fast, and work with passion.