Windows Migration Support

Role summaryWe are seeking a technology engineer with 5 to 8 years of overall experience, including at least 3 years of Windows desktop migration experience (planning, cutover, validation, and post-migration issue resolution).As a Migration Engineer, you will work daily with a pre-assigned set of users to ensure their business-critical applications function correctly on their new Azure-hosted desktop.You will troubleshoot issues end-to-end, coordinate fixes with partner teams, and communicate clearly with users across diverse roles (e.g., trading, engineering, operations, senior management).
Key responsibilities▪ Execute user migrations following the factory playbook, tracking progress and outcomes▪ Validate end-user functionality on NDS.Next desktops (e.g. M365 Suite, Firmwide common applications (e.g., digital assistant tools), Business apps from an internal app store, Web applications and line-of-business tools▪ Perform application testing, defect reproduction, and regression checks before and after migration▪ Troubleshoot and resolve issues across Windows, applications, and desktop environment configuration. Issues will be routed by the helpdesk team.▪ Write clear user updates and technical notes; manage expectations and drive closure▪ Provide structured reporting on your assigned workload (status, risks, blockers)
Must-have skills ▪ Strong familiarity with Windows desktop environments and application behavior▪ Proficiency in cloud application connectivity and access management, including core networking concepts and operational troubleshooting▪ Python or Java coding proficiency for automation and diagnostics▪ Strong debugging and problem isolation skills (logs, configs, repro steps)▪ Strong application testing knowledge (test design, validation, regression mindset)▪ Excellent written and verbal communication, including explaining technical issues to non-technical audiences▪ Strong personal project management skills (follow process, manage your queue, accurate reporting)
Good-to-have skills▪ Knowledge of AI-assisted troubleshooting or automation concepts▪ Prior application development experience (building, supporting, or modernizing apps)▪ Engagement style ▪ High-volume, user-facing execution with clear daily outcomes▪ Works independently within a standardized model, escalating appropriately when needed▪ Comfortable partnering across engineering and operations teams