Soft Collections Agent (Hybrid & Work from Office)

At Company, a leading organization committed to customer satisfaction and financial responsibility, we are expanding our team in Heredia, Costa Rica. We're looking for a dedicated Soft Collections Agent to join us in a hybrid work environment, combining the benefits of on-site collaboration with flexible scheduling. This role offers a competitive salary of $950 per month and excellent opportunities for career development and advancement within the collections and customer service industry. Key responsibilities include making outbound and inbound calls to customers 1 to 5 months overdue, negotiating payment arrangements, updating account information, and following up until resolution. Candidates must have proven customer service or collections experience, strong communication and negotiation skills, and be comfortable working in a hybrid setting. Benefits include health insurance, paid time off, retirement plan, and professional development opportunities.