Administrative Veterinary Support Staff

Join Pasco Veterinary Medical Center, a trusted leader in holistic veterinary care for over 40 years, located in Lutz, Florida. We are seeking compassionate and dedicated Administrative Veterinary Support Staff to join our team on a full-time basis. This role offers a unique opportunity to contribute to the well-being of pets and their guardians while growing your career in a supportive, innovative environment focused on bio-regulatory medicine and holistic healing. As part of our front-line team, you will play a vital role in delivering exceptional customer service, managing appointments, and supporting veterinary operations. We value creativity, teamwork, and a passion for animal care. If you are organized, detail-oriented, and eager to learn, this position offers excellent career development and advancement opportunities within a clinic that prioritizes both pet health and environmental sustainability. Key Responsibilities Provide outstanding customer service by warmly greeting clients and addressing their needs promptly and professionally. Manage appointment scheduling efficiently using clinic software to optimize daily operations and client satisfaction. Handle phone inquiries, process payments, and maintain accurate client and patient records with attention to detail. Support the veterinary team by preparing treatment areas and ensuring a clean, safe environment for pets and staff. Coordinate communication between clients and veterinary professionals to facilitate smooth care delivery and follow-ups. Assist in maintaining social media presence and digital communications to engage the community and promote holistic health services. Contribute to problem-solving and critical thinking initiatives that improve clinic workflows and patient outcomes. Participate in ongoing training and development to enhance knowledge of holistic veterinary medicine and customer service excellence. What We're Looking For Required: High school diploma or equivalent. Minimum 2 years of experience in a professional office environment, preferably in veterinary medicine, retail, or customer service. Excellent written and oral communication skills. Strong organizational skills with the ability to multitask effectively. Detail-oriented mindset with problem-solving and critical thinking abilities. Proficiency in phone handling, appointment setting, and payment processing. Passion for animals and commitment to creating a safe, clean clinic environment. Team player with a personable and creative approach. Preferred: Experience or knowledge of holistic veterinary medicine. Veterinary technician skills or prior experience in veterinary clinical settings. Familiarity with social media management and computer skills. What We Offer Employee discounts on veterinary services and products. Supportive and positive work environment with a dedicated, friendly team. Opportunities for career advancement and professional growth in holistic veterinary care. Contribution to meaningful work that positively impacts pets, their guardians, and the planet. Work-life balance in a clinic committed to employee well-being. Frequently Asked Questions Is this position full-time or part-time? This role is offered as a full-time position based in our Lutz, Florida clinic. Do I need veterinary experience to apply? While prior veterinary technician experience is preferred, it is not required. We value strong customer service skills and a willingness to learn. Is there training provided? Yes, we provide comprehensive training, especially in holistic veterinary practices and clinic procedures. What are the typical work hours? Hours are primarily during regular business days, Monday through Friday, with some flexibility depending on clinic needs. Are there opportunities for advancement? Absolutely. We encourage career development and offer growth opportunities within our expanding clinic. What benefits do you offer? We offer employee discounts, a positive work environment, and chances f