At Company, a leading pain management office in Santa Ana, California, we are committed to providing compassionate, efficient care to our patients. As we continue to grow, we’re looking for a dedicated Back Office Clerk / Medical Assistant (MA) to join our dynamic team. This is an excellent opportunity for career development in a fast-paced healthcare environment with advancement opportunities. This full-time, on-site position offers a chance to work closely with patients, physicians, attorneys, and insurance adjusters, playing a vital role in daily operations.

Located in the heart of Santa Ana, this role requires a bilingual Spanish-speaking candidate who thrives in a multitasking environment and is flexible to rotate across departments. Join us to contribute to a supportive team culture and help deliver outstanding patient experiences.

Key Responsibilities

• Room patients efficiently and professionally, ensuring smooth patient flow throughout the day.
• Answer heavy phone lines with excellent communication skills, managing appointment scheduling and inquiries.
• Schedule and confirm appointments accurately, coordinating with physicians and patients to optimize daily schedules.
• Interact daily with patients, attorneys, insurance adjusters, and physicians to facilitate documentation and information exchange.
• Maintain organized patient records and ensure compliance with healthcare regulations and privacy standards.
• Assist in rotating through other departments as needed, demonstrating flexibility and teamwork.
• Support administrative tasks such as data entry, filing, and managing office supplies to ensure smooth operations.
• Contribute to a positive patient experience by providing courteous and professional support at all times.

What We’re Looking For

Required:

• Fluent Spanish-speaking skills to communicate effectively with our diverse patient base.
• Previous experience in a medical office or healthcare setting, preferably in pain management or related fields.
• Strong organizational skills with the ability to multitask and prioritize in a busy environment.
• Excellent verbal and written communication skills in English and Spanish.
• Ability to work full-time on-site in Santa Ana, CA, with flexibility to rotate departments.
• Professional demeanor and a commitment to patient confidentiality and HIPAA compliance.

Preferred:

• Certification as a Medical Assistant (MA) or equivalent healthcare credential.
• Familiarity with electronic health records (EHR) systems and appointment scheduling software.
• Experience interacting with insurance adjusters and legal professionals.
• Demonstrated ability to work collaboratively in a team-oriented environment.

What We Offer

• Competitive hourly pay aligned with Santa Ana healthcare industry standards ($16 – $22 per hour).
• Health insurance coverage including medical, dental, and vision plans.
• Paid time off to support work-life balance and personal well-being.
• Retirement plan options to help you plan for your future.
• Professional development opportunities including training and career advancement pathways.
• Supportive team culture with a focus on employee engagement and growth.
• On-site work environment in a conveniently located Santa Ana office.

Frequently Asked Questions

Is this position full-time and on-site? Yes, this is a full-time, on-site role based in Santa Ana, California. Remote work is not available.

Do I need to be bilingual to apply? Yes, fluency in Spanish and English is required to effectively communicate with our patient population and team members.

What experience is necessary? Prior experience in a medical office or healthcare setting is required, preferably with knowledge of pain management clinics.

Are there opportunities for career growth? Absolutely. We encourage professional development and offer advancement opportunities within our expanding organization.

What are the typical work hours? Standard business hours, Monday through Friday, with some flexibility required to rotate through departments.

How do I apply? Interested candidates should submit their application promptly to join our growing team and start a rewarding career in healthcare administration.

For more information about medical assistant roles and salary benchmarks in California, visit: U.S. Bureau of Labor Statistics – Medical Assistants

Explore related positions nearby: View Office Administrator positions in Anaheim | Explore Office Assistant careers in Pomona

Additional Resources

For more career outlook and salary information: Bureau of Labor Statistics

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Ready to take the next step? Apply today to join Company’s dedicated team in Santa Ana. Submit your resume and cover letter to start your career journey in a supportive and growth-oriented environment. Don’t miss this chance to make a meaningful impact in healthcare administration!