Bilingual Call Center Agent – Heredia, Costa Rica

Join Bill Gosling Outsourcing and help make lives better, one customer connection at a time.

Bill Gosling Outsourcing is a global outsourcing solutions provider specializing in customer care, sales, and financial services. We are hiring a full-time Bilingual Call Center Agent in Heredia, Costa Rica. Positions are available in customer service and collections.

What You'll Do

• Handle inbound and outbound customer calls, emails, and other communication channels as applicable.
• Review account information to understand customer inquiries and identify appropriate solutions.
• Update customer account information and follow up until issues are resolved.
• Recommend solutions, products, or alternatives that address customer needs.
• Negotiate payment terms or arrangements when applicable.
• Address customer objections and promptly refer complaints to the appropriate team member or department.
• Perform other duties as assigned.

Requirements

• Professional bilingual communication skills in English and Spanish.
• For on-site positions, availability to work 100% from the office and residence within 25 kilometers of the office location.
• For positions with a hybrid possibility, work arrangements depend on the role and applicable company requirements.

Job Details

• Employer: Bill Gosling Outsourcing
• Location: Heredia, Heredia Province, Costa Rica
• Schedule: Full-time
• Work arrangement: On-site; not remote eligible
• Pay: 1000 per month

If you enjoy helping customers and working in a dynamic, results-focused environment, apply for the Bilingual Call Center Agent position with Bill Gosling Outsourcing.