At Company, a leading dental Contact Center based in Puerto Vallarta, Jalisco, we are expanding our team and looking for talented Bilingual Call Center Agents to join us on-site. This full-time position offers a competitive salary of MX$15,000 per month, with excellent opportunities for career development and advancement within the dental customer service industry. If you are passionate about helping customers, fluent in English and Spanish, and eager to grow professionally, this role is perfect for you.

Join our dynamic team where your communication skills will directly impact patient satisfaction and business growth. We provide a supportive work environment focused on continuous learning, with clear pathways to leadership roles. This is an on-site position in beautiful Puerto Vallarta, offering stability and a chance to build a rewarding career in the healthcare contact center sector.

Key Responsibilities

• Respond promptly and professionally to incoming customer inquiries in both English and Spanish.
• Manage appointment scheduling, confirmations, cancellations, and rescheduling with accuracy and care.
• Follow up on client requests to ensure satisfaction and resolve any issues efficiently.
• Generate detailed reports on call activities, appointment trends, and customer feedback to support management decisions.
• Close sales by effectively communicating dental service benefits and promotions, contributing to revenue growth.
• Maintain up-to-date knowledge of dental services and company policies to provide accurate information.
• Collaborate with dental office staff to optimize appointment flow and customer experience.
• Adhere to data protection and confidentiality standards in all customer interactions.

What We’re Looking For

Required:

• Fluency in English and Spanish, both spoken and written, with excellent communication skills.
• Minimum 1 year experience in a call center or customer service role, preferably in healthcare or dental services.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and work efficiently in a fast-paced environment.
• Basic computer proficiency, including CRM and scheduling software.
• Professional attitude with a customer-first mindset.

Preferred:

• Experience in dental or medical appointment scheduling.
• Knowledge of sales techniques and closing strategies.
• Willingness to learn and grow within the company, with a focus on career advancement.

What We Offer

• Competitive salary of MX$15,000 per month with performance incentives.
• Health insurance coverage to support your well-being.
• Paid time off to maintain work-life balance.
• Retirement plan options to secure your future.
• Professional development programs and ongoing training.
• Supportive, team-oriented work environment in a growing company.
• On-site work in Puerto Vallarta, a vibrant city with excellent amenities.

Frequently Asked Questions

Is this position fully on-site?
Yes, this role requires on-site presence in our Puerto Vallarta office to ensure seamless communication and team collaboration.

What languages are required?
Fluency in both English and Spanish is mandatory to effectively assist our diverse customer base.

What is the typical work schedule?
This is a full-time position with standard business hours, Monday through Friday. Specific shifts will be discussed during the interview process.

Are there opportunities for career growth?
Absolutely. We prioritize internal promotion and provide training to help you advance within our company.

What kind of training will I receive?
You will receive comprehensive onboarding and ongoing training on dental services, customer service best practices, and sales techniques.

How do I apply?
Submit your application today through our online portal or contact our HR department for more information.

For more information about the dental call center industry and salary benchmarks in Mexico, visit Mexico’s Ministry of Labor.

Related Opportunities

Explore these similar positions that might interest you:

• Dental Call Center in San Antonio,Texas,United States
• Call Center Agent in Columbus,Ohio,United States
• call Center in Bogotá,Bogota D.C.,Colombia

Ready to take the next step in your career? Apply today to join Company’s team in Puerto Vallarta and start making a difference in dental patient care!