Bilingual Cold Call Operator – Gestión Humana – Bogotá, Colombia

At Gestión Humana, a leading sales and customer service company based in Bogotá, Colombia, we are expanding our team with a dedicated Bilingual Cold Call Operator. Join us to be part of a dynamic, results-driven environment where your skills in English and Spanish will directly impact customer satisfaction and company growth. This is an on-site, full-time position offering a competitive salary of COL$3,500,000 per year, with opportunities for career development and advancement within a collaborative team.

Key Responsibilities

• Answer inbound and outbound customer calls in both English and Spanish, providing real-time support and resolving inquiries efficiently.
• Manage CRM systems to accurately record customer interactions, follow-ups, and case progress, ensuring data integrity.
• Identify customer needs and challenges quickly, offering effective solutions to enhance satisfaction and loyalty.
• Collaborate with sales and support teams to streamline processes and improve service delivery metrics.
• Focus on closing sales opportunities through persuasive communication and meeting monthly sales targets.
• Provide actionable feedback on customer requirements and suggest service improvements to management.
• Follow up on customer requests promptly, ensuring timely resolution and positive customer experiences.
• Participate in continuous training sessions to enhance product knowledge and sales techniques.

What We’re Looking For

Required:

• Bachelor’s Degree in Administration or related field.
• Female candidates aged between 25 and 40 years old.
• Minimum of 3 years of proven experience in sales, specifically cold calling.
• Proficiency in English at C1 level (advanced), with excellent verbal and written communication skills.
• Strong problem-solving skills and ability to work under pressure.
• Residency in Venezuela (essential).

Preferred:

• Experience working with CRM platforms for customer and sales management.
• Previous background in customer service or telemarketing environments.
• Demonstrated ability to work effectively within a team and contribute to process improvements.

What We Offer

• Competitive annual salary of COL$3,500,000 with performance-based incentives.
• Comprehensive health insurance coverage to support your well-being.
• Paid time off to maintain a healthy work-life balance.
• Retirement plan options to secure your financial future.
• Professional development programs including ongoing training and career advancement opportunities.
• Supportive, collaborative work environment in Bogotá’s vibrant business district.

Frequently Asked Questions

Is this position remote or on-site? This is an on-site role based in Bogotá, Colombia, requiring physical presence to collaborate closely with the team.

What level of English proficiency is required? Candidates must have advanced English skills (C1 level) to communicate effectively with bilingual customers.

Are there opportunities for career growth? Yes, Gestión Humana values employee development and offers clear pathways for advancement within the company.

What are the working hours? This is a full-time position with standard business hours, Monday through Friday.

Do I need prior experience with CRM software? While not mandatory, previous CRM experience is highly preferred and will be beneficial for managing customer interactions.

Is there a probation period? Yes, new hires typically undergo a probation period to ensure mutual fit and performance expectations.

For more information about cold calling careers and salary benchmarks in Colombia, visit the Colombian Ministry of Labor.

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Ready to take the next step in your sales career? Apply today to join Gestión Humana and become a vital part of our bilingual customer service team in Bogotá.