Bilingual Customer Service Representative in Austin, TX
Published on CazVidat VDart
Apply for the Bilingual Customer Service Representative role at VDart in Austin, TX. $22/hr, contract position, must have 6+ months call center experience and b
Salary
$22 per hour
Location
Austin, Texas, United States
Employment type
Contract
Workplace
Not provided
Bilingual Customer Service Representative in Austin, TX
$22 per hour
Job description
Join VDart as a Bilingual Customer Service Representative in Austin, Texas! We are seeking a skilled bilingual professional with at least 6 months of recent experience in a high-volume contact center or call center environment. This contract role offers $22 per hour and requires availability for any 8-hour shift between 7 AM and 7 PM. Key Responsibilities: Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and program inquiries. Respond promptly, courteously, and clearly to phone inquiries. Document all interactions accurately in online logs. Transfer calls to other Call Center units when necessary. Meet individual performance standards and maintain attendance and quality metrics. Assist in problem resolution as needed. Perform other duties as assigned by management. Required Skills: Minimum 6 months recent verifiable experience in a high-volume contact center/call center. Bilingual capability is mandatory. Preferred Skills: Proficiency in Microsoft Office (Word, Excel, Outlook). Strong multitasking abilities. Additional Information: Contract position based in Austin, Texas. Shift availability between 7 AM and 7 PM; schedule changes not allowed during first 90 days. Competitive pay at $22 per hour. On-site position; remote work not eligible. If you meet the qualifications and are ready to contribute to a dynamic team, apply today to join VDart!
Frequently asked questions
Is this position remote or on-site?
This is an on-site position based in Austin, Texas, and remote work is not eligible.
What is the hourly pay for this role?
The pay for this contract role is $22 per hour.
What kind of experience do I need to qualify?
You need at least 6 months of recent verifiable experience in a high-volume contact center or call center environment.
What are the working hours for this job?
You must be available for any 8-hour shift between 7 AM and 7 PM, with no schedule changes allowed during the first 90 days.
What are the main responsibilities of this role?
You will provide assistance to Medicaid providers and clients about eligibility and claims, respond to phone inquiries, document interactions, transfer calls as needed, and meet performance standards.
Do I need to be bilingual for this job?
Yes, bilingual capability is mandatory for this position.