At Outsourcing To Colombia SAS, a leading provider in customer service solutions, we are expanding our team in Bogotá, Colombia. We’re looking for a dedicated Bilingual Supervisor to lead and inspire our team of customer service agents. This full-time, on-site role offers a unique opportunity for career development in a dynamic, growth-oriented environment. Join us to advance your leadership skills while ensuring top-tier customer satisfaction through operational excellence.
Key Responsibilities
- Develop and implement robust team monitoring systems to track performance and quality metrics effectively.
- Provide continuous, constructive feedback to agents to enhance service quality and operational efficiency.
- Supervise daily operations ensuring compliance with company standards and customer service objectives.
- Support team members through coaching and ongoing training initiatives to foster professional growth.
- Analyze performance data to identify trends and implement improvement plans that increase customer satisfaction scores.
- Coordinate with management to align team goals with organizational targets and quality benchmarks.
- Ensure timely resolution of escalated customer issues maintaining high service standards.
- Promote a positive work environment that encourages teamwork, accountability, and continuous learning.
What We’re Looking For
Required:
- University degree or diploma related to business, management, or a relevant field.
- Intermediate proficiency in English to communicate effectively in a bilingual environment.
- Proven experience in supervising customer service teams or similar operational roles.
- Strong leadership and interpersonal skills with an ability to motivate and develop teams.
- Analytical mindset with experience in performance monitoring and quality assurance.
- Excellent communication skills in both English and Spanish.
Preferred:
- Experience working in outsourcing or contact center environments.
- Knowledge of customer service software and monitoring tools.
- Ability to manage multiple priorities in a fast-paced setting.
- Commitment to continuous professional development and career advancement.
What We Offer
- Health insurance coverage to support your well-being.
- Paid time off to balance work and personal life effectively.
- Retirement plan options to secure your financial future.
- Opportunities for career development and advancement within a growing company.
- On-site work environment fostering collaboration and team engagement.
- Regular training programs to enhance your leadership and technical skills.
Frequently Asked Questions
Is this position remote or on-site?
This role is on-site in Bogotá, Colombia, to facilitate direct team supervision and collaboration.
What level of English proficiency is required?
Intermediate English proficiency is required to effectively communicate in our bilingual environment.
What are the typical working hours?
The position follows standard full-time working hours, Monday through Friday, with occasional flexibility as needed.
Are there opportunities for career growth?
Yes, we prioritize internal career development and provide training to support your advancement.
What kind of training will I receive?
You will receive continuous training focused on leadership, customer service excellence, and operational best practices.
How do I apply?
Apply today by submitting your resume and cover letter through our official application portal. We encourage qualified candidates to apply promptly to secure their opportunity.
Explore related roles such as Customer Service Supervisor positions in New Orleans or Monitoring Team Lead careers in Panama for additional growth options.
Related Opportunities
Explore these similar positions that might interest you:
- Customer Service Supervisor in New Orleans,Louisiana,United States
- Monitoring Team Lead in Panamá,Panamá,Panama
- Customer Service Team Lead in San José,San José,Costa Rica
Join Outsourcing To Colombia SAS and take the next step in your leadership career in Bogotá’s thriving customer service sector.