Call Center Agent (Hybrid & On-Site) in San José, Costa Rica

Join Bill Gosling Outsourcing and help make lives better, one customer connection at a time.

Bill Gosling Outsourcing is a global provider of customer care, sales, and financial services solutions. We’re looking for an enthusiastic Call Center Agent to join our team in San José, Costa Rica. This is a hybrid and work-from-office opportunity; it is not fully remote.

What You’ll Do

• Support customers through inbound and outbound calls, email, and other applicable communication channels.
• Review account information and customer needs using available tools.
• Respond to inquiries and identify appropriate solutions, products, or alternatives.
• Update customer account information and take follow-up actions to resolve issues.
• Negotiate payment terms or arrangements when applicable.
• Address customer objections and refer complaints promptly to the appropriate manager, team lead, or department.
• Perform other duties as assigned.

What We’re Looking For

• Location: For on-site work, candidates must live within 20 kilometers of the office in San José.
• Experience: Previous call center experience is preferred but not required.
• Education: High school completion is preferred.

Pay and Employment

Pay: 950 per month. The source posting does not specify a currency.

Employment type: Full-time.

Bring your communication and problem-solving skills to a dynamic team where fun meets results. Apply to join Bill Gosling Outsourcing in San José, Costa Rica.