At Company, a rapidly growing leader in healthcare coordination, we’re looking for a dedicated Care Coordinator to join our dynamic team. Based in Bogotá, Colombia, this full-time remote position offers an excellent opportunity to advance your career in client services within the clinical and sales environment. Join us and contribute to improving patient experiences while enjoying flexible remote work and competitive hourly pay.

As a Care Coordinator, you will play a vital role in managing client communications, supporting clinical processes, and driving customer satisfaction. This position operates on Eastern Standard Time (9:00 am – 5:00 pm EST), providing a structured schedule with work-life balance. If you have strong English communication skills and experience working with clients over the phone, we encourage you to apply today and take the next step in your professional journey.

Key Responsibilities

• Coordinate patient care activities by effectively communicating between clients and clinical teams to ensure seamless service delivery.
• Manage inbound and outbound client calls, providing timely and accurate information to address inquiries and resolve issues.
• Document client interactions and clinical information accurately in company systems to maintain up-to-date records.
• Support sales initiatives by identifying client needs and promoting relevant services, contributing to revenue growth.
• Collaborate with healthcare professionals to schedule appointments and follow-ups, enhancing patient engagement.
• Track and report on key performance indicators (KPIs) such as call volume, client satisfaction, and resolution times.
• Maintain compliance with company policies and healthcare regulations, ensuring confidentiality and data security.
• Participate in ongoing training and development programs to enhance clinical knowledge and customer service skills.

What We’re Looking For

Required:

• Proficient English speaking skills (minimum level 7/10 preferred) to communicate effectively with diverse clients.
• At least 2 years of experience speaking with clients over the phone in a professional setting.
• Experience in a clinical or healthcare environment, with understanding of patient care coordination preferred.
• Sales experience, especially in customer-facing roles, is highly valued.
• Ability to work 9:00 am – 5:00 pm Eastern Standard Time reliably.
• Strong organizational and multitasking skills with attention to detail.
• Excellent interpersonal and communication skills, both verbal and written.

Preferred:

• Familiarity with healthcare software or CRM systems.
• Background in customer service or call center environments.
• Demonstrated ability to work independently in a remote setting.
• Motivation for career development and willingness to learn new clinical protocols.

What We Offer

• Competitive hourly pay aligned with industry standards in Colombia.
• Remote work flexibility allowing you to work from the comfort of your home in Bogotá.
• Health insurance coverage to support your wellbeing.
• Paid time off to maintain a healthy work-life balance.
• Retirement plan options to secure your financial future.
• Professional development programs and career advancement opportunities within the company.
• Supportive team environment fostering collaboration and growth.

Frequently Asked Questions

What level of English proficiency is required? We recommend a minimum English speaking level of 7 out of 10 to ensure clear communication with clients and clinical teams.

Is prior clinical experience mandatory? While not mandatory, experience in a clinical setting is preferred to better understand patient care processes.

What are the working hours for this role? The position requires availability from 9:00 am to 5:00 pm Eastern Standard Time.

Is this a remote position? Yes, this role is fully remote, allowing you to work from Bogotá or anywhere within Colombia.

What kind of sales experience is beneficial? Experience in customer-facing sales roles, especially in healthcare or service industries, is advantageous.

How do I apply? Please send us a message expressing your interest, answer the screening questions, and attach your resume to be considered.

For more information about healthcare coordination careers: U.S. Bureau of Labor Statistics – Medical and Health Services Managers

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• Customer Care Representative in San Juan,San Juan,Puerto Rico

Ready to join a growing company that values your skills and offers career growth? Apply today and become a key part of our team!