Chat Support Specialist Job in New York City, NY

Treasure's Academy LLC is hiring a dedicated Chat Support Specialist in New York City, New York. Join our dynamic team in a full-time role focused on delivering exceptional customer service through live chat communication. Key Responsibilities Engage customers via live chat to answer inquiries and provide product support promptly and professionally. Maintain professionalism in all customer interactions to ensure a positive experience and build customer loyalty. Accurately document customer interactions, issues, and resolutions using internal systems. Collaborate with team members to share insights on customer trends and feedback for continuous improvement. Assist in creating and updating FAQs and help materials to optimize the chat support process. Participate in ongoing training to stay current on product knowledge and support best practices. Monitor chat metrics and contribute to achieving team success goals. Required and Preferred Qualifications High School Diploma or equivalent required. Strong written and verbal communication skills. Customer service or support experience preferred. Familiarity with chat support software and tools. Ability to thrive in a fast-paced environment. Excellent problem-solving and conflict-resolution abilities. At Treasure's Academy LLC, we foster a growth-oriented culture offering career advancement opportunities. Enjoy a modern workplace with flexible hours and a supportive team environment. Remote work eligibility is available for this position.