Join our team as a Claims Processing Help Desk Associate in Los Angeles, California, where you will be essential in supporting our customers with their claims inquiries and issues. This full-time role offers an exciting opportunity to leverage your customer service skills and analytical abilities to ensure smooth claims processing and enhance client satisfaction in a dynamic work environment.
ABOUT THE ROLE
The Claims Processing Help Desk Associate is responsible for assisting customers with claims-related questions, reviewing and managing claims documentation, and troubleshooting processing issues. This position plays a key role in maintaining accurate records and collaborating with team members to resolve complex claims, ensuring efficient service delivery.
KEY RESPONSIBILITIES
* Assist customers with claims inquiries and provide guidance.
* Process, review, and manage claims documentation for accuracy and compliance.
* Troubleshoot claims processing issues using analytical skills.
* Maintain detailed records of customer interactions and claim statuses.
* Collaborate with team members to resolve complex claims.
* Support customers with claim submissions and follow-up procedures.
* Contribute to improving claims processing procedures and best practices.
QUALIFICATIONS
* Required:
– High school diploma or equivalent.
– 1-2 years of customer service or claims processing experience.
– Proficiency with Microsoft Office and claims software.
– Strong problem-solving and attention to detail.
– Excellent communication skills.
– Ability to multitask and work collaboratively.
* Preferred:
– Additional education or certifications in claims or customer service.
BENEFITS & CULTURE
We foster a supportive and growth-oriented company culture that values development and teamwork. Our benefits include competitive salary, health insurance, paid time off, and opportunities for professional growth. Join us to be part of a dynamic organization committed to excellence and innovation in claims processing.
Apply now to become our next Claims Processing Help Desk Associate and contribute to delivering exceptional service in Los Angeles!
