Remote Client Coordinator - Discount AC & Refrigeration Phoenix

Discount AC & Refrigeration of Phoenix is seeking a dedicated Remote Client Coordinator to join our team full-time. This role is perfect for a LATAM-based professional who excels at client communication and coordination. You will be the key liaison between clients and field technicians, managing service requests, providing pricing, creating quotes, and scheduling appointments—all from the comfort of your home. Key Responsibilities Serve as the primary point of contact for clients, efficiently managing inquiries and service requests. Coordinate client onboarding to ensure a seamless and positive experience. Maintain accurate client records and communication logs to support follow-ups and data integrity. Assist in developing client feedback programs to improve service quality and address concerns. Prepare and distribute regular client updates and progress reports. Collaborate with internal teams to deliver tailored solutions that meet client needs. Monitor client satisfaction and proactively enhance the client experience. Required and Preferred Qualifications Bachelor's Degree in Business Administration or a related field. Excellent verbal and written communication skills. Proficiency with CRM systems and Microsoft Office Suite. Strong organizational skills and attention to detail. Minimum 2 years experience in client services or customer support; prior experience in a similar role preferred. Ability to work independently and manage multiple priorities effectively. This is a fully remote position, offering flexibility and the opportunity to work with a forward-thinking company based in Phoenix, Arizona. Join us and contribute to delivering exceptional customer service in a fast-paced environment.