Part-Time Customer Care Representative in South Houston, TX

Ceva Logistics is hiring a friendly and inviting Customer Care Representative for a part-time role in South Houston, Texas. Join our team and play a vital role in delivering exceptional customer service that upholds our commitment to quality and satisfaction. Key Responsibilities Provide outstanding customer support via phone, email, and chat platforms. Manage and resolve customer inquiries and complaints efficiently with patience and professionalism. Use active listening to understand customer needs and offer appropriate solutions. Document customer interactions and feedback in our CRM system to enhance service quality. Collaborate with team members to improve service delivery and share insights. Assist in training new team members by sharing best practices in customer care. Participate in team meetings to review performance metrics and develop improvement strategies. Required and Preferred Qualifications Open to both educated and non-educated candidates. Strong communication and interpersonal skills. Excellent problem-solving abilities. Effective time management and ability to work in a dynamic environment. Team-oriented with a strong focus on customer satisfaction. Experience in customer service or related fields is a plus. This position offers an excellent opportunity for growth within a supportive and modern workplace. Our company culture values teamwork, respect, and collaboration, encouraging every employee to contribute to our mission. We prioritize professional development by providing training and resources to help you succeed. You will work with common customer service tools and systems in a dynamic environment focused on delivering quality service.