Customer Experience Specialist in New York City, NY

MWD Kit is hiring a Customer Experience Specialist in New York City, NY. Join our team to deliver outstanding service and support throughout the customer journey. We seek a proactive, customer-focused professional skilled in issue resolution and relationship building. Key Responsibilities Respond promptly to customer inquiries via phone, email, chat, and social media platforms. Resolve customer concerns efficiently and professionally to ensure satisfaction. Build and maintain strong, positive customer relationships. Track, document, and follow up on all customer interactions accurately. Identify customer needs and recommend tailored solutions. Collect and share customer feedback with internal teams to drive improvements. Collaborate with sales, operations, and product departments to enhance customer satisfaction. Monitor customer experience metrics and support continuous improvement initiatives. Maintain up-to-date knowledge of company products, services, and policies. Qualifications High school diploma or equivalent required; associate's or bachelor's degree preferred. 1–3 years of experience in customer service, support, or customer experience roles. Excellent verbal and written communication skills. Strong problem-solving and conflict-resolution capabilities. Proficiency with CRM systems and customer support software. Ability to multitask and manage competing priorities effectively. Exceptional attention to detail and organizational skills. Preferred Skills Experience with CRM platforms such as Salesforce, HubSpot, or Zendesk. Data analysis and reporting expertise. Ability to work independently and collaboratively in a team environment. Empathy and a customer-first mindset. Compensation & Employment Details Pay Rate: $24.32 per hour Job Type: Full-time Location: New York City, New York, United States (On-site) Performance Metrics Customer Satisfaction (CSAT) Score Net Promoter Score (NPS) First Contact Resolution Rate Response and Resolution Times Apply today to become a vital part of MWD Kit’s commitment to exceptional customer experiences.