Customer Service Agent – Hybrid & On-site in Heredia

Join our team as a Customer Service Agent in Heredia, Costa Rica, and deliver outstanding support to our global customer base. This hybrid position offers a dynamic work environment where your communication and problem-solving skills directly contribute to customer satisfaction and company success. Be part of a global organization focused on service excellence and career development.

ABOUT THE ROLE

As a Customer Service Agent, you’ll be the first point of contact for our clients, providing clear, helpful, and efficient support. This role is based in Heredia and requires strong English communication skills and a service-driven mindset. You’ll work closely with other teams to ensure a seamless customer experience.

KEY RESPONSIBILITIES

• Respond to customer inquiries and resolve issues with professionalism and empathy.

• Provide detailed information about our products and services.

• Update and maintain accurate customer records in internal systems.

• Handle complaints and offer timely, effective solutions.

• Collaborate with internal departments to enhance the overall customer experience.

• Meet quality and response time standards in daily interactions.

QUALIFICATIONS

• English proficiency at B2 level or 85% and above (verbal and written).

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and a calm approach to difficult situations.

• Previous customer service experience is preferred.

• Availability to work in a hybrid or in-office model in Heredia.

• Customer-first attitude with attention to detail.

• Basic familiarity with CRM systems and digital tools.

BENEFITS & CULTURE

We offer a collaborative work culture with a strong focus on professional development. Enjoy competitive benefits, ongoing training, and the support of a diverse, motivated team. At our company, we value innovation, accountability, and a healthy work-life balance that supports both personal and career growth.

Apply now to become a Customer Service Agent in Heredia, Costa Rica, and start making an impact today!