At tremendous, a rapidly growing company committed to excellence in customer experience, we’re looking for a dedicated Customer Service and Order Management Specialist to join our remote team based in the United States. This full-time role offers a competitive salary of $70,000 per year and the opportunity to work flexibly from anywhere in the U.S., including Buffalo, New York. Join us to play a key role in enhancing customer satisfaction through precise order management and outstanding service, while advancing your career in a supportive and collaborative environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via app communication channels, ensuring a friendly and helpful experience.
• Process customer orders accurately and efficiently, minimizing errors and delays to maintain high customer satisfaction.
• Stay informed about tremendous’s products and services to provide knowledgeable assistance and resolve questions effectively.
• Collaborate closely with Sales, Logistics, and Product teams to resolve complex issues and improve overall service quality.
• Monitor order statuses continuously and provide timely updates to customers regarding their purchases.
• Log all customer interactions and transactions in the customer management system to ensure thorough follow-up and data accuracy.
• Identify and suggest process improvements within the order management system to increase operational efficiency.
• Adapt quickly to a fast-paced environment while maintaining attention to detail and a customer-centric approach.

What We’re Looking For

Required:

• High school diploma or equivalent.
• Strong verbal and written communication skills in American English.
• Excellent time management and organizational abilities.
• Detail-oriented mindset, especially in order processing and data entry.
• Customer-focused attitude with a commitment to delivering excellent service.
• Ability to thrive in a fast-paced, dynamic work environment.

Preferred:

• Previous customer service experience is a plus but not required; comprehensive training will be provided.
• Familiarity with customer management systems or order processing software.
• Team player with strong problem-solving skills.
• Interest in career development and advancement opportunities within the company.

What We Offer

• Competitive annual salary of $70,000 USD.
• Comprehensive health insurance coverage to support your well-being.
• Paid time off to maintain a healthy work-life balance.
• Retirement plan options to secure your financial future.
• Flexible remote work environment allowing you to work from anywhere in the U.S.
• Ongoing professional development and training programs to enhance your skills.
• Opportunities for career advancement within a growing company.
• Collaborative and supportive company culture that values your contributions.

Frequently Asked Questions

Is prior customer service experience required? No, prior experience is not mandatory. We provide thorough training to ensure you succeed in this role.

Can I work remotely from Buffalo, NY? Yes, this position is fully remote and open to candidates located anywhere in the United States, including Buffalo.

What is the typical work schedule? This is a full-time position with flexible working hours designed to support work-life balance.

What career growth opportunities are available? tremendous prioritizes employee development, offering ongoing training and potential advancement within customer service, sales, logistics, or product teams.

How does tremendous support employee well-being? We offer health insurance, paid time off, and a positive work culture focused on collaboration and respect.

What tools will I use in this role? You will work with customer management systems and communication apps to manage orders and customer interactions efficiently.

Explore related opportunities: View Customer Service Representative positions in Dallas, TX and Explore Customer Service and Parts Buyer careers in El Paso, TX.

Additional Resources

For more career outlook and salary information: Bureau of Labor Statistics

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Ready to join tremendous and build a rewarding career? Apply today to become a key player in our customer service team and help us deliver exceptional order management solutions!