At Company, a rapidly growing leader in customer-centric solutions, we’re looking for a dedicated Customer Service Manager to join our dynamic team in Brooklyn, Ohio. This full-time role offers a competitive pay of $68 per hour and the flexibility of remote work eligibility. You will play a pivotal role in enhancing customer satisfaction by collaborating closely with Sales, Product Development, and Marketing teams to ensure a seamless, customer-focused approach across the company.

Join us to advance your career with excellent growth opportunities and professional development in a supportive environment. If you are passionate about leading teams and delivering exceptional service, this position is perfect for you.

Key Responsibilities

• Lead and manage the customer service team to achieve high customer satisfaction scores and meet performance targets.
• Develop and implement customer service policies and procedures that align with company goals and industry best practices.
• Collaborate cross-functionally with Sales, Product Development, and Marketing to ensure a unified customer experience.
• Monitor customer feedback and service metrics to identify areas for improvement and drive continuous enhancement.
• Train and mentor team members to improve skills, product knowledge, and customer interaction quality.
• Resolve escalated customer issues efficiently, maintaining a positive company reputation.
• Analyze service trends and prepare regular reports for senior management to inform strategic decisions.
• Drive initiatives that improve customer retention and loyalty, contributing to revenue growth.

What We’re Looking For

Required:

• Minimum 3 years of experience in customer service management or a related leadership role.
• Strong communication and interpersonal skills with a customer-first mindset.
• Proven ability to lead teams and manage performance metrics effectively.
• Experience working in a collaborative environment with cross-functional teams.
• Proficiency in CRM software and customer service platforms.
• Ability to analyze data and generate actionable insights.

Preferred:

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Experience in the technology or product development industry.
• Knowledge of industry benchmarks such as average customer satisfaction (CSAT) scores around 80-85% and Net Promoter Score (NPS) standards.
• Demonstrated commitment to continuous learning and professional growth.

What We Offer

• Competitive hourly wage of $68 with performance bonuses.
• Health insurance coverage to support your well-being.
• Paid time off to maintain a healthy work-life balance.
• Retirement plan options to secure your future.
• Remote work eligibility offering flexibility and convenience.
• Professional development programs including training and career advancement opportunities.
• Collaborative and inclusive company culture focused on innovation and customer success.

Frequently Asked Questions

What are the typical working hours for this role?

The position is full-time with standard business hours, but flexible scheduling and remote work options are available to accommodate work-life balance.

Is prior experience in customer service management mandatory?

Yes, a minimum of 3 years in a leadership role within customer service is required to ensure you can effectively manage and develop the team.

Can this role be performed remotely?

Yes, this position is remote eligible, allowing you to work from home while staying connected with your team and other departments.

What tools or software will I be expected to use?

You will use CRM systems and customer service platforms, so proficiency or willingness to learn these tools is important.

Are there opportunities for career advancement?

Absolutely. We prioritize career development and offer training programs to help you grow within the company.

What is the application process?

Apply today by submitting your resume and cover letter through our online portal. We review applications promptly and aim to schedule interviews within two weeks.

For more information about customer service management careers: U.S. Bureau of Labor Statistics – Customer Service Managers

Additional Resources

For more career outlook and salary information: Bureau of Labor Statistics

Related Opportunities

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• Customer Service in New Orleans,Louisiana,United States
• Customer Service Manager in Boston, Massachusetts, United States
• Customer Service Representative in Nashville, Tennessee, United States

Ready to take the next step in your career? Join Company as a Customer Service Manager in Brooklyn, Ohio, and be part of a team that values your leadership and commitment to excellence. Apply today to start your journey with us!