Customer Service Representative in Raleigh, NC at PRISM BIOLAB COMPANY

PRISM BIOLAB COMPANY is seeking a dedicated Customer Service Representative to join our team in Raleigh, North Carolina. This full-time role offers the opportunity to deliver exceptional customer experiences in a fast-paced, collaborative environment within a mid-sized company that values its employees. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat with accurate information. Resolve customer complaints by identifying issues and providing effective solutions to ensure satisfaction. Maintain detailed records of customer interactions to support smooth resolution processes. Collaborate with internal teams to address feedback and enhance service delivery. Monitor and follow up on customer requests to guarantee timely responses and resolutions. Assist in training new team members on company policies and customer service protocols. Engage in ongoing training to stay updated on product knowledge and customer service best practices. Required and Preferred Qualifications High School Diploma or equivalent required. 1-3 years of customer service experience preferred. Excellent communication, time management, and multitasking skills. Strong problem-solving abilities with a customer-focused mindset. Familiarity with customer service software and tools is a plus. Join a supportive team that values open communication and teamwork. You will report directly to the Customer Service Manager and collaborate cross-functionally with sales, operations, and other departments to enhance customer satisfaction and retention.