Burton Claim Service

Customer Service Representative at Burton Claim Service in Fort Lauderdale, FL

Fort Lauderdale, Florida, United States Remote Full-time $32 per hour

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Join Burton Claim Service, a respected medium-sized company dedicated to delivering exceptional customer support in Fort Lauderdale, Florida. We’re looking for a Customer Service Representative who values customer satisfaction and wants to grow their career in a dynamic, supportive environment. This full-time position offers competitive pay at $30 per hour, with flexible remote work options to fit your lifestyle. As part of our team, you will directly impact client experiences and contribute to lasting partnerships, while enjoying opportunities for career development and advancement within our company.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring accurate and helpful information.
Assist customers with placing orders, making changes, and processing returns to guarantee a seamless transaction experience.
Resolve customer complaints and issues with empathy and professionalism, aiming to exceed satisfaction benchmarks.
Maintain comprehensive knowledge of Burton Claim Service’s products, services, and policies to provide precise support.
Document all customer interactions and feedback accurately in the CRM system to support continuous service improvements.
Collaborate effectively with sales, operations, and other departments to address customer needs and enhance overall service delivery.
Contribute to team goals by consistently meeting or surpassing key performance indicators such as response time and customer satisfaction scores.

What We’re Looking For

Required:

High school diploma or equivalent is mandatory; some college coursework is preferred.
Strong verbal and written communication skills essential for clear and effective customer interactions.
At least 1-2 years of customer service experience, preferably in a fast-paced environment.
Proficiency with Microsoft Office Suite and familiarity with CRM software platforms.

Preferred:

Experience working in customer support roles within the insurance or claims industry is a plus.
Demonstrated ability to handle challenging customer situations with empathy and professionalism.
Motivated to learn and grow professionally with opportunities for advancement.

What We Offer

Competitive pay at $30 per hour with opportunities for performance-based bonuses.
Health insurance coverage to support your well-being.
Paid time off to maintain a healthy work-life balance.
Retirement plan options to secure your financial future.
Remote work flexibility allowing you to work from home as needed.
Professional development programs to enhance your skills and career growth.
Collaborative team environment where your contributions are valued and recognized.

Frequently Asked Questions

Is this position fully remote? This role offers remote work eligibility, allowing you to work from home while staying connected with the team.

What is the typical work schedule? This is a full-time position with standard business hours, Monday through Friday, with occasional flexibility as needed.

What kind of training will I receive? We provide comprehensive onboarding and ongoing training to ensure you have the knowledge and tools to succeed.

Are there opportunities for career advancement? Yes, Burton Claim Service supports career development and promotes from within whenever possible.

What software will I use daily? You will primarily use Microsoft Office Suite and our CRM system to manage customer interactions.

How soon can I apply? We encourage you to apply today to join our growing team and start your rewarding career with us.

Additional Resources

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Ready to take the next step? Apply now to become a valued member of Burton Claim Service and make a real difference in customer experiences.

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