Customer Service Specialist in Cali, Colombia - Global Resort Options

Global Resort Options , a leader in the timeshare industry since 2021, is seeking dedicated and customer-focused individuals to join our dynamic team in Cali, Valle del Cauca, Colombia . With over 25 years of expertise, we specialize in managing lifetime rental and resale programs for timeshare owners, ensuring profitable returns on their investments. About the Role As a Customer Service Specialist, you will be the frontline ambassador for our clients, providing exceptional support and guidance. Our recent expansion to Panama in September 2023 highlights our commitment to global success and growth. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Assist owners with rental and resale program details, ensuring clarity and satisfaction. Resolve issues efficiently while maintaining a positive customer experience. Collaborate with internal teams to improve service delivery and client retention. Maintain accurate records of customer interactions and transactions. What We Offer Full-time position with flexible remote work options. Opportunity to grow within a reputable company expanding internationally. Supportive team environment focused on customer success. Location This position is based in Cali, Valle del Cauca, Colombia , with eligibility for remote work. Apply Today If you are passionate about delivering outstanding customer service and want to be part of a thriving company, apply now to join Global Resort Options !