Customer Service Representative

Join Teleperformance Cebu, a global leader in customer experience management, located in the vibrant city of Cebu City, Philippines. We're looking for dedicated Customer Service Representatives to be the frontline ambassadors of our brand, delivering exceptional service in a fast-paced, dynamic environment. This full-time, on-site role offers a competitive salary of $20,000 per month and excellent opportunities for career development and advancement within a supportive team culture. At Teleperformance Cebu, you will engage with customers daily, resolving inquiries and issues that directly impact customer satisfaction and loyalty. Our company values teamwork, adaptability, and continuous improvement, providing you with the tools and training to grow professionally while contributing meaningfully to our success. Key Responsibilities Respond promptly and accurately to customer inquiries via phone, email, and chat, ensuring a positive customer experience. Resolve customer complaints and issues efficiently using strong problem-solving skills and effective communication. Maintain comprehensive knowledge of our products and services to provide relevant and up-to-date information. Document all customer interactions and feedback accurately in the customer management system for quality assurance. Collaborate with team members to enhance customer service processes and share best practices. Assist in onboarding and training new staff, ensuring adherence to customer service protocols. Monitor service metrics, striving to meet and exceed performance targets, including customer satisfaction ratings. What We're Looking For Required: High School Graduate or equivalent experience. Exceptional communication skills with a strong customer service orientation. Proven ability to solve problems effectively and work well under pressure. Proficiency in multitasking with excellent attention to detail and time management. Preferred: Previous experience in customer service or call center environments. Basic computer skills and familiarity with customer management systems. Ability to adapt quickly in a fast-paced work environment. What We Offer Competitive salary of $20,000 per month with performance incentives. Health insurance coverage to support your well-being. Paid time off to ensure work-life balance. Retirement plan options for your future security. Comprehensive training programs and career advancement opportunities. Supportive team atmosphere fostering collaboration and growth. Modern, comfortable work environment in Cebu City. Frequently Asked Questions Is this position remote or on-site? This role is on-site at our Cebu City location, providing direct engagement with your team and access to all company resources. What are the working hours? This is a full-time position with standard shift schedules; specific hours will be discussed during the interview process. Are there opportunities for career growth? Yes, Teleperformance Cebu emphasizes career development with clear advancement paths and ongoing training. What is the expected salary range? The monthly salary is $20,000, with potential bonuses based on performance. Do I need prior experience? While prior customer service experience is preferred, we welcome motivated candidates with strong communication skills and a willingness to learn. What benefits are included? We offer health insurance, paid time off, a retirement plan, and other perks to support your professional and personal life. For more information on customer service careers and industry standards, visit the U.S. Bureau of Labor Statistics . Ready to take the next step in your career? Apply today to join Teleperformance Cebu and become part of a global team committed to excellence and growth.