Customer Service Representative in Cebu City, Philippines
Published on CazVidat Teleperformance Cebu
Apply for Customer Service Representative at Teleperformance Cebu in Cebu City. Full-time role offering growth, competitive pay, and a dynamic work environment.
Salary
₱20,000 per month
Location
Cebu City, Cebu, PH
Employment type
Full time
Workplace
Not provided
Customer Service Representative in Cebu City, Philippines
₱20,000 per month
Job description
Join our dynamic team at Teleperformance Cebu in Cebu City, Philippines, delivering exceptional customer service in a fast-paced environment. As a Customer Service Representative , you will be key in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing timely assistance. This full-time role directly impacts customer experience and contributes to our company’s success. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat with accurate information. Resolve customer complaints positively using strong problem-solving and communication skills. Stay updated on products and services to provide relevant customer information. Accurately document customer interactions and feedback in the management system. Collaborate with team members to enhance customer service processes and share best practices. Assist in training new staff on customer service protocols and procedures. Monitor service metrics and strive to exceed performance targets, including customer satisfaction ratings. Required and Preferred Qualifications High School Graduate or equivalent experience. Exceptional communication skills with a strong customer service focus. Proven problem-solving abilities and ability to work well under pressure. Strong multitasking, attention to detail, and time management skills. This position offers opportunities for personal and professional growth within a supportive team environment that values your contributions. Enjoy a company culture focused on teamwork, adaptability, and continuous improvement.
Frequently asked questions
Is this job remote or do I have to work on-site?
This role is on-site at the Cebu City location, so you will be working directly from the office there.
What kind of schedule can I expect for this full-time position?
The job is full-time with standard shift schedules, and the specific hours will be discussed during the interview process.
What experience do I need to apply for this customer service role?
You need to be a high school graduate or have equivalent experience, with strong communication skills and a customer service orientation; previous call center experience is preferred but not required.
How much does this position pay?
The salary range for this role is USD 18,000-22,000 per month.
What will my main responsibilities be as a Customer Service Representative?
You will respond to customer inquiries via phone, email, and chat, resolve complaints, maintain product knowledge, document interactions, collaborate with your team, assist in training new staff, and work to meet performance targets.
Are there any benefits or incentives offered with this job?
Yes, the position offers health insurance, paid time off, retirement plan options, performance incentives, comprehensive training, and a supportive team environment.