Customer Service Representative (CSR) - New York City, NY

Join Constellation Software Inc as a Customer Service Representative (CSR) in vibrant New York City! This full-time, part-time eligible role offers a dynamic, customer-focused environment where your skills will enhance client satisfaction and support. Key Responsibilities Deliver exceptional customer service via phone, email, and chat channels. Listen actively to understand customer needs and provide effective solutions. Resolve inquiries and issues promptly with empathy and professionalism. Document interactions and customer feedback to support continuous service improvement. Assist in onboarding and training new team members by sharing best practices. Meet and exceed performance goals related to customer satisfaction and issue resolution. Collaborate with team members to enhance overall service delivery and achieve team objectives. Required and Preferred Qualifications High School Diploma or equivalent required. Excellent communication and active listening skills. Strong empathy and passion for helping customers. Effective time management and independent problem-solving abilities. Previous customer service experience preferred. Familiarity with customer service software and tools is a plus. Work remotely or onsite in New York City with a collaborative team dedicated to delivering outstanding customer experiences. Reporting directly to the Customer Service Manager, you will have opportunities for growth and career advancement within Constellation Software Inc.