Customer Service Representative in New York City, NY

Join Constellation Software Inc as a Customer Service Representative (CSR) in New York City! This full-time role offers remote eligibility and a chance to thrive in a fast-paced, customer-focused environment. You'll play a vital role in delivering exceptional service and ensuring customer satisfaction. Key Responsibilities Provide outstanding customer service via phone, email, and chat channels. Listen actively to understand customer needs and deliver effective solutions. Resolve inquiries and issues promptly with empathy and professionalism. Document interactions to support continuous service improvement. Assist in training new team members by sharing best practices. Meet performance goals related to customer satisfaction and issue resolution. Collaborate with team members to enhance overall service delivery. Required and Preferred Qualifications High School Diploma or equivalent is required. Excellent communication and active listening skills. Empathy and passion for helping customers. Strong time management and independent problem-solving abilities. Previous customer service experience preferred. Familiarity with customer service software is a plus. At Constellation Software Inc, you will work closely with the Customer Service Manager and your peers in a collaborative environment focused on excellence. This position offers opportunities for growth and career advancement.