Join our dynamic team as a Customer Service Representative (CSR) in the heart of New York City! In this part-time role, you will be part of a fast-paced and customer-centric environment, working with a company known for its commitment to excellence in customer service. Your contributions will directly impact our customers\’ experiences, ensuring they feel valued and heard.
ABOUT THE ROLE
The Customer Service Representative (CSR) position offers an exciting opportunity to engage with customers and provide exceptional support. As a key member of our team, you\’ll handle inquiries, resolve issues, and contribute to a positive customer experience. This role is ideal for individuals passionate about helping others and seeking flexible work arrangements in New York City.
KEY RESPONSIBILITIES
– Provide outstanding customer service via phone, email, and chat channels.
– Listen actively to understand customer needs and offer effective solutions.
– Manage and resolve customer inquiries with empathy and efficiency.
– Document interactions and feedback to improve service quality.
– Support onboarding and training of new team members.
– Meet performance metrics related to customer satisfaction and resolution times.
– Collaborate with team members to enhance overall service delivery.
QUALIFICATIONS
Required:
* High School Diploma or equivalent.
* Excellent communication and active listening skills.
* Empathy and a genuine desire to assist customers.
* Ability to manage time effectively and solve problems independently.
Preferred:
* Previous experience in customer service.
* Familiarity with customer service software and tools.
BENEFITS & CULTURE
Our company fosters a collaborative and inclusive environment where every team member\’s contribution is valued. We offer flexible part-time schedules, opportunities for growth, and a supportive culture focused on excellence. Working in New York City, you\’ll enjoy a vibrant work environment with access to numerous amenities and professional development resources. We prioritize work-life balance and continuous learning, ensuring our team remains motivated and engaged.
Apply now to become a vital part of our customer service team and make a difference in our clients\’ experiences!
