Customer Service Representative in Houston, TX - Phoenix House Florida

Join Phoenix House Florida as a Customer Service Representative in Houston, Texas. This full-time role is essential for maintaining exceptional customer satisfaction and loyalty within our collaborative mid-sized company. Key Responsibilities Answer customer inquiries promptly and courteously, ensuring a positive customer experience. Resolve customer issues and complaints through effective problem-solving and empathetic communication. Maintain accurate records of customer interactions and transactions using company software. Collaborate with team members to improve service delivery and streamline processes. Identify trends in customer feedback and provide insights for continuous improvement initiatives. Assist in training new team members by sharing knowledge of best practices and procedures. Participate in regular team meetings to discuss performance metrics and strategies for success. Required and Preferred Qualifications High school diploma or equivalent required. Proven communication and interpersonal skills. Strong problem-solving abilities, demonstrating empathy and patience in customer interactions. Basic computer literacy; experience with customer service software preferred. Team-oriented mindset with the ability to work independently. Prior customer service experience of 1-2 years is a plus. We pride ourselves on fostering a positive and inclusive culture focused on your growth. Benefit from training programs and career advancement opportunities within a supportive, team-driven environment. This position offers remote work eligibility and a competitive annual salary of $40,000 per year . Join us and make a direct impact on our customers and company success.