Customer Service Representative in Houston, TX - Phoenix House Florida

Join Phoenix House Florida as a Customer Service Representative in Houston, Texas. This full-time position is essential for ensuring exceptional customer satisfaction and loyalty within our mid-sized, collaborative company. Key Responsibilities Answer customer inquiries promptly and courteously, ensuring a positive customer experience. Resolve customer issues and complaints through effective problem-solving and empathetic communication. Maintain accurate records of customer interactions and transactions using company software. Collaborate with team members to improve service delivery and streamline processes. Identify trends in customer feedback and provide insights for continuous improvement initiatives. Assist in training new team members by sharing knowledge of best practices and procedures. Participate in regular team meetings to discuss performance metrics and strategies for success. Required and Preferred Qualifications High school diploma or equivalent required. Proven communication and interpersonal skills. Strong problem-solving abilities, demonstrating empathy and patience in customer interactions. Basic computer literacy; experience with customer service software preferred. Team-oriented mindset with the ability to work independently. 1-2 years prior customer service experience is a plus. We pride ourselves on fostering a positive and inclusive culture focused on your growth. Enjoy various training programs and career advancement opportunities in a supportive, team-driven environment. This role offers remote work eligibility, competitive pay of $40,000 per year, and a chance to make a direct impact on our customer relationships and company success.