Customer Service Representative in Houston, TX - Phoenix House Florida

Join Phoenix House Florida as a Customer Service Representative in Houston, Texas. This full-time role is essential to delivering excellent customer experiences and fostering loyalty. Work in a collaborative mid-sized company where your efforts directly impact our success and customer satisfaction. Key Responsibilities Respond promptly and courteously to customer inquiries, ensuring a positive experience. Resolve customer issues and complaints with empathy and effective problem-solving. Maintain accurate records of customer interactions using company software. Collaborate with team members to enhance service delivery and streamline processes. Analyze customer feedback trends and contribute insights for continuous improvement. Assist in onboarding and training new team members, sharing best practices. Participate in team meetings to review performance metrics and develop success strategies. Required and Preferred Qualifications High school diploma or equivalent required. Excellent communication and interpersonal skills. Strong problem-solving skills with patience and empathy. Basic computer skills; experience with customer service software preferred. Team-oriented with the ability to work independently. 1-2 years prior customer service experience is a plus. At Phoenix House Florida, we value a positive, inclusive culture focused on your growth. Benefit from training programs and career advancement opportunities within a supportive, team-driven environment. Position Details: Full-time role, $40,000 per year, remote eligible. Located in Houston, Texas.