At Phoenix House Florida, we are dedicated to making a difference in the lives of those we serve. As a leading organization in the field of behavioral health, we are seeking a dedicated Customer Service Representative to join our dynamic team in Houston, Texas. This full-time role is critical to our organization as it plays a vital part in maintaining customer satisfaction and loyalty. As part of a mid-sized company, you will be working in a collaborative environment where your contributions have a direct impact on our success and customer relationships.

Key Responsibilities

• Answer customer inquiries promptly and courteously, ensuring a positive customer experience.
• Resolve customer issues and complaints through effective problem-solving and empathetic communication.
• Maintain accurate records of customer interactions and transactions using company software.
• Collaborate with team members to improve service delivery and streamline processes.
• Identify trends in customer feedback and provide insights for continuous improvement initiatives.
• Assist in training new team members, sharing knowledge of best practices and procedures.
• Participate in regular team meetings to discuss performance metrics and strategies for success.

What We’re Looking For

Required:

• High school diploma or equivalent required.
• Proven communication and interpersonal skills.
• Strong problem-solving abilities, demonstrating empathy and patience in customer interactions.
• Basic computer literacy with experience in customer service software preferred.

Preferred:

• Team-oriented mindset with the ability to work well independently.
• Prior experience in a customer service role is a plus, ideally 1-2 years.

Our company prides itself on fostering a positive and inclusive culture where your growth is a priority. We provide various growth opportunities through training programs and career advancement pathways. You will enjoy a supportive work environment that values teamwork and collaboration.

As a modern workplace, we offer a range of benefits that include competitive compensation, health insurance, paid time off, and wellness initiatives to promote work-life balance. We are committed to your professional development and provide access to resources that enhance your skills and expertise.

In our Customer Service department, you will be utilizing tools such as CRM systems to manage customer interactions. The team structure typically includes a team of representatives led by a supervisor, where you will report directly to the Customer Service Manager. This role will also involve collaboration across various departments, including sales and operations, to ensure seamless customer service delivery.

Frequently Asked Questions

What is the salary for this position?

The salary for the Customer Service Representative position is competitive, starting at $40,000 per year.

Is this position remote?

This position is eligible for remote work, allowing flexibility in your work environment.

What benefits do you offer?

We offer health insurance, paid time off, and a retirement plan, along with various wellness initiatives.

What are the growth opportunities?

We provide numerous training programs and career advancement pathways to support your professional development.

How do I apply?

You can apply directly through our website or send your resume via email to our HR department.

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Additional Resources

For more career outlook and salary information: Bureau of Labor Statistics