Customer Service Representative in Santiago de los Caballeros, Dominican Republic

Santiago de los Caballeros,Santiago Province,Dominican Republic In person Full-time $700 per month

This job is no longer accepting applications.

At Company, a leading organization committed to delivering exceptional customer experiences, we are expanding our team in Santiago de los Caballeros, Dominican Republic. Join our dynamic office as a Customer Service Representative and play a vital role in connecting with customers through multiple channels including phone and chat. This full-time, on-site position offers you the chance to develop your career in a fast-growing company with clear advancement opportunities.

We value professionalism, precision, and a passion for helping others. As part of our team, you will receive comprehensive health insurance, paid time off, and a competitive retirement plan. If you are looking to build a rewarding career in customer service or sales, apply today and become part of a supportive environment focused on your growth and success.

Key Responsibilities

Handle inbound and outbound customer interactions via phone and chat with professionalism and accuracy.
Deliver outstanding customer service by resolving inquiries, complaints, and requests efficiently.
Achieve sales targets by identifying customer needs and promoting relevant products or services.
Process business transactions and back-office tasks with attention to detail and compliance.
Maintain accurate records of customer interactions and transactions in company systems.
Collaborate with team members and management to improve service quality and operational workflows.
Adhere to company policies, procedures, and quality standards to ensure customer satisfaction.
Participate in ongoing training and development programs to enhance skills and knowledge.

What We’re Looking For

Required:

Minimum 1 year experience in customer service, call center, or sales roles.
Excellent verbal and written communication skills in English.
Strong problem-solving abilities and attention to detail.
Ability to multitask and manage time effectively in a fast-paced environment.
Basic computer proficiency including CRM and business processing software.

Preferred:

Experience working in a voice-based customer service or sales position.
Knowledge of local market and customer preferences in Santiago de los Caballeros.
Demonstrated ability to meet or exceed sales or service KPIs.
Positive attitude with a growth mindset and eagerness to learn.

What We Offer

Comprehensive health insurance coverage for you and your family.
Paid time off including vacation and personal days to support work-life balance.
Retirement plan options to secure your financial future.
Opportunities for career development and professional training.
Supportive, collaborative on-site work environment in Santiago de los Caballeros.
Competitive salary aligned with industry standards in the Dominican Republic.

Frequently Asked Questions

Is this position fully on-site or remote?

This role is on-site at our Santiago de los Caballeros office and is not eligible for remote work.

What are the typical working hours?

Standard full-time shifts with potential for flexible scheduling depending on business needs.

Are there opportunities for advancement?

Yes, we prioritize internal growth and offer clear career paths into supervisory and management roles.

What languages are required?

Fluent English communication is required; Spanish proficiency is beneficial but not mandatory.

What is the expected salary range?

Competitive salary based on experience, aligned with local market benchmarks for customer service roles.

How do I apply?

Submit your application through our official website or contact our HR department directly. Early applications are encouraged as positions fill quickly.

For more information about customer service careers in the Dominican Republic, visit Dominican Jobs Portal.

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Ready to take the next step in your career? Apply now and join Company’s dedicated team in Santiago de los Caballeros. We look forward to helping you grow professionally in a rewarding, stable environment.