Customer Service Representative - Integrated Supply in North Berwick, ME

Join our team as a Customer Service Representative in Integrated Supply based in North Berwick, Maine. This contractual role offers a dynamic work environment where your efforts will enhance customer satisfaction and operational efficiency. Key Responsibilities Respond promptly to customer inquiries via phone, email, or chat with thorough and courteous service. Process orders, returns, and exchanges following company policies accurately. Utilize CRM and other computer systems to manage customer interactions and transactions efficiently. Maintain professionalism and empathy in all customer communications. Collaborate with team members to share insights and improve service quality. Assist in onboarding and training new customer service staff. Monitor customer feedback and recommend improvements to service and product offerings. Required and Preferred Qualifications High school diploma or equivalent is required. Proven experience in customer service with a strong focus on client satisfaction. Proficient computer skills, including CRM software familiarity. Excellent communication skills and professionalism. Experience in a similar role preferred but not mandatory. As part of a small, dedicated team, you will report to the Customer Service Manager and collaborate across departments to ensure seamless customer support. This role offers opportunities for professional growth as you develop your skills within the organization.