At Company, a leading organization committed to delivering exceptional customer experiences, we’re expanding our team in Pasadena, California. We’re looking for a Customer Service Representative who is friendly, customer-focused, and eager to contribute to our growing success. This full-time position offers the flexibility of remote work, empowering you to balance your professional and personal life effectively.

Join our team and take advantage of career development opportunities, including ongoing training and advancement pathways. As a vital part of our customer support team, you’ll play a key role in ensuring customer satisfaction and loyalty, which are critical drivers of our business growth. If you have strong communication skills and a passion for problem-solving, this role is perfect for you.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via calls, emails, and live chat to maintain high customer satisfaction.
• Resolve customer issues efficiently by identifying problems and providing accurate product information or solutions.
• Assist customers with order processing, including order entry, tracking, and returns, ensuring accuracy and timeliness.
• Document all customer interactions and transactions thoroughly in the CRM system to support seamless communication and follow-up.
• Collaborate with internal teams such as sales, logistics, and technical support to address customer needs and improve service delivery.
• Maintain up-to-date knowledge of company products, services, and policies to provide accurate information and recommendations.
• Identify opportunities to enhance the customer experience and contribute ideas for process improvements.
• Meet or exceed performance metrics such as call handling time, customer satisfaction scores, and issue resolution rates.

What We’re Looking For

Required:

• Minimum 1 year of experience in customer service or related roles, preferably in retail or e-commerce environments.
• Excellent verbal and written communication skills in American English.
• Strong problem-solving abilities and a positive, helpful attitude.
• Proficiency with CRM software and basic computer applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent; some college coursework preferred.

Preferred:

• Experience working in remote or hybrid customer service roles.
• Familiarity with Pasadena local market and customer expectations.
• Additional language skills are a plus.
• Demonstrated interest in career growth and professional development.

What We Offer

• Health insurance coverage to support your well-being.
• Paid time off to ensure a healthy work-life balance.
• Retirement plan options to help you plan for the future.
• Flexible work arrangements including remote eligibility.
• Ongoing training programs and career advancement opportunities.
• Supportive team environment focused on growth and collaboration.

Frequently Asked Questions

Is this position fully remote? Yes, this role is remote eligible, allowing you to work from home while supporting customers in Pasadena and beyond.

What is the expected salary range for this role? Based on industry benchmarks for Pasadena, the salary typically ranges from $15 to $22 per hour, depending on experience.

Are there opportunities for career advancement? Absolutely. We prioritize internal growth and provide training to help you advance within the company.

What are the typical working hours? This is a full-time position with standard business hours, but some flexibility may be required to cover peak customer demand times.

Do I need prior experience with specific software? Familiarity with CRM systems is preferred, but we provide training on our platforms.

How do I apply? Please submit your application online through our careers page. We review applications promptly and encourage early submissions.

Explore similar roles in customer service: Customer Service Representative in Dallas, TX, Live Chat Support in Houston, TX.

Additional Resources

For more career outlook and salary information: Bureau of Labor Statistics

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Ready to join a company that values your skills and supports your career growth? Apply today and become a key part of our customer service team in Pasadena!