At Company, a dynamic and growing organization committed to delivering outstanding customer experiences, we’re looking for a dedicated Customer Service Representative to join our team. This part-time remote position based in San Salvador, El Salvador offers a unique opportunity to develop your career in customer support while enjoying the flexibility of working from home. Join us and be part of a company that values professional growth, work-life balance, and exceptional service delivery.

As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by providing timely and effective assistance. This role is perfect for individuals who are passionate about helping others, have excellent communication skills, and seek advancement opportunities in the customer service field.

Key Responsibilities

• Handle inbound customer calls promptly and professionally, addressing inquiries with accuracy and empathy.
• Assist customers in navigating our services, ensuring clear understanding and satisfaction.
• Provide accurate quotations and information tailored to customer needs, enhancing trust and transparency.
• Resolve customer issues efficiently, aiming for first-contact resolution to improve customer retention.
• Document customer interactions and feedback meticulously to support continuous service improvement.
• Collaborate with internal teams to escalate and resolve complex customer concerns effectively.
• Maintain up-to-date knowledge of company products, services, and policies to deliver informed assistance.
• Contribute to team goals by meeting or exceeding performance metrics such as call handling time and customer satisfaction scores.

What We’re Looking For

Required:

• Proven experience in customer service or call center roles, preferably handling inbound inquiries.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-first attitude.
• Basic computer proficiency and ability to use CRM software.
• Ability to work independently in a remote setting with reliable internet access.

Preferred:

• Experience with quotation and sales support processes.
• Familiarity with the telecommunications or service industry in El Salvador.
• Additional language skills or multilingual capabilities.
• Demonstrated interest in career development and customer experience excellence.

What We Offer

• Competitive career development opportunities with training and advancement paths.
• Flexible remote work arrangement supporting work-life balance.
• Health insurance benefits to support your well-being.
• Paid time off to recharge and maintain productivity.
• Retirement plan options to secure your future.
• Supportive team environment fostering collaboration and growth.

Frequently Asked Questions

Is this position fully remote? Yes, this role is fully remote, allowing you to work from anywhere within San Salvador or its surroundings.

What are the working hours? This is a part-time position with flexible scheduling to accommodate your availability.

Is prior experience mandatory? While prior customer service experience is required, we also value your eagerness to learn and grow within the company.

What tools will I use? You will primarily use CRM software and telephony systems to manage customer interactions.

Are there opportunities for full-time employment? Yes, outstanding performers may be considered for full-time roles as the company grows.

How do I apply? Simply submit your application through our online portal. We review applications promptly and encourage early submissions.

For more information about customer service careers: U.S. Bureau of Labor Statistics – Customer Service Representatives

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Ready to take the next step in your career? Apply today to join Company’s team and make a meaningful impact while enjoying the benefits of remote work and professional growth.