Join our dynamic team at Store Manaha in Santiago de Surco, Lima! We are seeking a dedicated Customer Service Representative passionate about delivering exceptional service. In this role, you\’ll directly impact our customers\’ experience by resolving inquiries and providing effective solutions, fostering satisfaction and loyalty. Our growing company values empathy, teamwork, and a friendly environment, offering flexible schedules and modern tools to support your success.

ABOUT THE ROLE
The Customer Service Representative position at Store Manaha focuses on delivering outstanding support to our clients. This key role involves handling customer inquiries, managing complaints, and providing clear information about our products and services. If you excel in communication and enjoy helping others, this is the perfect opportunity to grow professionally in a supportive environment.

KEY RESPONSIBILITIES
– Attend to customer inquiries via multiple communication channels.
– Resolve complaints and handle claims empathetically.
– Provide accurate information about products and services.
– Collaborate with other departments to ensure comprehensive solutions.
– Record and track customer interactions in our management system.
– Participate in continuous improvement initiatives for customer service processes.
– Promote a positive team environment through proactive problem-solving.

QUALIFICATIONS
Required:
* Secondary education completed.
* Strong interpersonal skills: communication, empathy, patience, and kindness.
* Ability to work collaboratively across teams.
* Organized and proactive in task management.
* Previous customer service experience preferred but not mandatory.

Preferred:
* Experience in retail or service environments.
* Basic computer skills and familiarity with management systems.

BENEFITS & CULTURE
At Store Manaha, we prioritize a friendly and inclusive workplace that encourages professional growth. Employees enjoy flexible working hours, a healthy work-life balance, and access to modern communication tools that streamline daily tasks. We foster a collaborative atmosphere where your contributions are valued, and your development is supported through ongoing training and team activities. Join us to be part of a vibrant team committed to excellence and customer satisfaction.

Apply now to become a vital part of our customer service team at Store Manaha and help us deliver exceptional experiences to our clients!