Expert Job Match Specialist - Uber NYC

Join Uber in New York City as an Expert Job Match Specialist and help shape the future of urban transportation. In this full-time role, you will deliver exceptional customer service and connect job seekers with the right opportunities on the Uber platform. Your contributions will enhance the experience of riders and drivers in a fast-paced, innovative environment. Key Responsibilities Engage with customers to address inquiries and resolve issues, ensuring high satisfaction. Conduct job match assessments to link job seekers with suitable Uber opportunities. Provide expert guidance on Uber app usage to boost user engagement. Collaborate cross-functionally to improve customer service processes and resources. Monitor and analyze customer interactions to identify trends and improve service delivery. Assist with training and onboarding of new team members to foster collaboration. Evaluate performance metrics to maintain quality and drive continuous improvement. Required and Preferred Qualifications Bachelor's Degree in a relevant field. Strong communication skills with a focus on outstanding customer service. Experience in customer-facing roles emphasizing problem-solving. Familiarity with customer service software and tools. Minimum 2 years in a similar position preferred. Work alongside dedicated professionals in a collaborative and inclusive culture. Report directly to the Customer Service Manager and partner with Operations and Marketing teams to achieve shared goals.