Customer Support Representative Job in Atlanta, GA - Contract

Doc2build is hiring a dedicated and friendly Customer Support Representative on a contract basis in Atlanta, Georgia . Join our dynamic team and play a key role in delivering exceptional customer service and fostering strong customer relationships. The ideal candidate thrives in fast-paced environments, communicates effectively, and is committed to customer satisfaction and loyalty. Key Responsibilities Engage with customers via phone, email, and live chat to promptly address inquiries and resolve issues. Apply problem-solving skills to identify challenges and provide effective solutions. Maintain accurate records of customer interactions and transactions. Collaborate with team members to improve service delivery and boost customer satisfaction metrics. Adapt to diverse customer needs with flexibility and professionalism. Monitor and follow up on pending requests to ensure timely resolution. Participate in team meetings and training to share insights and best practices. Required and Preferred Qualifications High School Diploma or equivalent required. Excellent verbal and written communication skills. Strong problem-solving abilities with a customer-centric mindset. Proven teamwork and collaboration skills. Exceptional attention to detail and ability to multitask efficiently. Customer service experience is a plus. Familiarity with customer support software and CRM systems preferred. As part of our customer support team, you will join a diverse group that values collaboration and communication. Doc2build fosters a supportive and inclusive culture encouraging personal and professional growth. Position Details: Contract role, remote eligible, paying $42.40 per hour .