At Insight Global, we are dedicated to providing exceptional customer service and fostering a positive work environment. We are currently seeking a dedicated and friendly part-time Customer Support Representative who will also serve as a Salesforce Administrator and handle Data Entry tasks in our Jacksonville, Florida office. In this dynamic role, you will enhance customer satisfaction while managing data effectively and utilizing Salesforce to support our operations. Join our team and help bridge the gap between our company and our valued customers, ensuring a seamless experience that fosters loyalty and retention.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Utilize Salesforce for effective data management, including updating customer records and tracking inquiries.
• Perform accurate data entry to maintain database integrity and support team reporting needs.
• Collaborate with team members to troubleshoot and resolve customer issues efficiently.
• Gather customer feedback to improve service offerings and customer experience.
• Assist in the development and documentation of FAQs and training materials for better knowledge sharing within the team.
• Participate in team meetings to discuss ongoing projects and share insights about customer interactions.

What We’re Looking For

Required:

• High School Diploma or equivalent.
• Strong communication skills, both written and verbal.
• Proficient with Salesforce or similar CRM software.

Preferred:

• Experience in customer support or data entry is preferred but not required.
• Ability to work independently and as part of a team.
• Organizational skills with a detail-oriented mindset.
• Friendly, open attitude and a passion for helping others.

Our team believes in fostering a supportive environment where everyone can thrive. We offer opportunities for growth within the company and value input from all team members. Our culture is built around collaboration and respect, making it a great place to develop your skills further.

In addition to a competitive hourly wage ranging from $12.00 to $18.00, we provide a modern workplace atmosphere, flexible work hours, and opportunities for professional development. Join us to be part of a team that values hard work and offers a welcoming space for everyone to contribute their best.

Our technical environment includes Salesforce for customer relationship management and various data entry tools to ensure streamlined processes. You will be part of a collaborative team structure that encourages cross-functional communication and teamwork. Your contributions will directly impact our customer service outcomes and overall satisfaction.

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Additional Resources

For more career outlook and salary information: Bureau of Labor Statistics