Customer Support / Sales Representative – Lahore, Pakistan

Cheapest By Meta Melon is rapidly expanding its footprint in Lahore, Punjab, Pakistan, and we’re excited to invite passionate individuals to join our team as full-time Customer Support / Sales Representatives. If you’re eager to build a rewarding career in a supportive and growth-oriented environment, this opportunity is for you. Located on-site in Lahore, this role offers a competitive salary of $50,000 per year along with comprehensive benefits including health insurance, paid time off, and a retirement plan. Join us to enhance customer satisfaction and drive sales while advancing your professional skills in a vibrant workplace.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email, ensuring a positive customer experience.
• Assist customers in selecting products tailored to their needs and provide effective troubleshooting support to resolve issues.
• Process sales transactions accurately and manage customer accounts to maintain up-to-date records.
• Gather and analyze customer feedback to identify trends and recommend service improvements.
• Collaborate with sales and support teams to develop strategies that enhance customer satisfaction and increase sales conversion rates.
• Maintain detailed knowledge of product offerings and promotions to provide accurate information and upsell when appropriate.
• Track and report on key performance indicators (KPIs) such as response time, customer satisfaction scores, and sales targets.
• Participate in ongoing training sessions to stay current with company policies and industry best practices.

What We’re Looking For

Required:

• High School Diploma or equivalent educational credential.
• Proven customer service experience with strong communication skills in English.
• Ability to handle multiple customer interactions efficiently and with empathy.
• Basic computer proficiency and familiarity with CRM software preferred.

Preferred:

• Experience in sales or retail environments, particularly in technology or consumer goods.
• Problem-solving skills with a customer-first mindset.
• Willingness to learn and grow professionally within the company.
• Strong teamwork and collaboration skills to contribute to a positive work culture.

What We Offer

• Competitive salary of $50,000 per year with performance bonuses.
• Health insurance coverage to support your well-being.
• Paid time off to maintain a healthy work-life balance.
• Retirement plan options to secure your financial future.
• Professional development programs and career advancement opportunities.
• Supportive team environment that values your contributions and growth.
• On-site work in Lahore with modern facilities and resources.

Frequently Asked Questions

Is this position remote?
No, this is an on-site role based in Lahore, Punjab, Pakistan.

What is the expected work schedule?
This is a full-time position with standard business hours, Monday through Friday.

Are there opportunities for career advancement?
Yes, Cheapest By Meta Melon emphasizes internal growth and offers training to help you advance your career.

What kind of training will I receive?
You will participate in comprehensive onboarding and ongoing training sessions focused on customer service excellence and product knowledge.

How is performance measured?
Performance is evaluated based on customer satisfaction scores, sales targets, and response times.

What benefits are included?
We provide health insurance, paid time off, and a retirement plan, among other perks.

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Ready to take the next step? Apply today to join Cheapest By Meta Melon and start your journey toward a fulfilling career in customer support and sales.