Entry-Level Customer Service Representative in Managua
Published on CazVidat Fierro
Apply for Fierro’s full-time, on-site customer service representative job in Managua. No prior experience required; build skills on a supportive team.
Salary
Not provided
Location
Managua, Managua Department, Nicaragua
Employment type
Full time
Workplace
Not provided
Entry-Level Customer Service Representative in Managua
Managua, Managua Department, Nicaragua
Job description
Fierro is hiring an Entry-Level Customer Service Representative for a full-time, on-site role in Managua, Nicaragua. Join a supportive, collaborative team and help deliver a positive customer experience while building your customer service skills and career.
Key Responsibilities
- Respond promptly and professionally to customer inquiries by phone, email, and chat.
- Guide customers through Fierro’s products and services.
- Listen to customer concerns, handle complaints with empathy, and find helpful solutions.
- Record customer interactions accurately and update system records.
- Work with teammates to improve service processes and share best practices.
- Manage tasks and time to meet response-time and customer satisfaction goals.
- Attend training to develop product knowledge and customer service skills.
Required and Preferred Qualifications
- High school diploma or equivalent.
- Excellent communication skills and a friendly, professional manner.
- Ability to collaborate with a team in a fast-paced environment.
- Problem-solving skills, adaptability, and active listening.
- Effective time management and ability to handle multiple tasks.
- Previous customer service experience is a plus but is not required.
Work Details
- Employer: Fierro
- Job type: Full-time
- Location: Managua, Managua Department, Nicaragua
- Work arrangement: On-site; this role is not remote eligible.
Work alongside enthusiastic colleagues in an inclusive, collaborative environment. The role reports to the Customer Service Manager.
Frequently asked questions
Is this position full-time or part-time?
This is a full-time position based in Managua, Nicaragua.
Do I need previous customer service experience to apply?
Previous customer service experience is a plus but not mandatory for this role.
What kind of tasks will I be doing day-to-day?
You will respond to customer inquiries via phone, email, and chat, assist with product navigation, handle complaints, document interactions, and collaborate with your team to improve service processes.
What qualifications do I need to be eligible for this job?
You need at least a High School Diploma or equivalent, excellent communication skills, and the ability to work well in a team.
Is there any training provided for this role?
Yes, you will participate in training sessions to enhance your product knowledge and customer service skills.
Who will I report to in this position?
You will report directly to the Customer Service Manager.