Entry-Level Live Chat Support Agent in New York City, NY

Join Samuel Payne in New York City as an Entry-Level Live Chat Support Agent! This part-time role offers a fantastic opportunity to deliver outstanding customer service in a fast-paced online environment. You'll be a vital team member, addressing customer inquiries and ensuring a seamless chat experience that boosts satisfaction and retention. Key Responsibilities Engage customers via live chat with prompt, clear, and helpful responses. Apply strong problem-solving skills to resolve issues efficiently. Handle multiple simultaneous chats while maintaining quality and attention to detail. Record all customer interactions accurately in our CRM system. Collaborate with team members to enhance support processes and share customer insights. Participate in regular team meetings to discuss challenges and service improvements. Consistently meet or exceed customer satisfaction and response time goals. Required and Preferred Qualifications High School Diploma or equivalent required. Excellent written and verbal communication skills. Strong problem-solving abilities and effective time management. Customer service experience preferred but not mandatory. Familiarity with chat support platforms and CRM software is a plus. Flexible availability including evenings and weekends. At Samuel Payne, we foster a supportive and motivating work environment focused on personal growth and development. As an Entry-Level Live Chat Support Agent, you’ll be part of a collaborative team that values your ideas and feedback, helping you build a rewarding career in customer support.