Front Office Manager Job in Patna, Bihar, India

Company is hiring a dedicated Front Office Manager in Patna, Bihar, India. This full-time role is essential for ensuring smooth front office operations, elevating guest satisfaction, and leading a talented team. Join us to be the welcoming face of our establishment and drive business growth. Key Responsibilities Oversee all front office activities to guarantee smooth operations and outstanding customer service. Manage, train, and motivate front office staff to maintain high performance and a positive work environment. Handle guest inquiries, complaints, and feedback promptly to maximize guest satisfaction. Coordinate with housekeeping and maintenance teams to meet guests’ needs efficiently. Maintain accurate records of reservations, cancellations, billing, and other front office transactions. Implement and enforce hotel policies and procedures ensuring compliance and consistency. Analyze performance metrics to identify improvement opportunities and boost operational efficiency. Required and Preferred Qualifications High School Diploma required; hospitality or management education is a plus. Proven leadership experience managing teams effectively. Excellent communication and interpersonal skills. Familiarity with front office software and management systems. 1-3 years experience in front office or similar roles. Strong organizational skills with the ability to handle multiple priorities. Basic accounting knowledge is advantageous. At Company , you will work within a supportive team environment that values collaboration. Reporting directly to the General Manager, you will have the opportunity to influence guest satisfaction and contribute to our continued success.