General Manager, Sales, Client Rep, Tech Manager – Phoenix, United States

Join Discount ACR, a leading HVAC company in the Metro Phoenix area, dedicated to delivering exceptional air conditioning and refrigeration services. We are expanding our team and seeking a motivated and experienced General Manager to oversee all business operations. This full-time position offers a unique opportunity to lead a dynamic team, drive sales growth, and enhance client satisfaction while working either from our Phoenix office or remotely within the Metro Phoenix area. If you are passionate about business management and ready to take ownership of a thriving HVAC company, this role is perfect for you.

At Discount ACR, we value leadership, innovation, and customer-centric service. As General Manager, you will be the driving force behind our operational success, managing client relationships, employee onboarding, scheduling, and financial oversight. This role offers career advancement opportunities and the chance to shape the future of our company in a growing market.

Key Responsibilities

• Hire, onboard, and manage HVAC technicians, ensuring a skilled and motivated workforce.
• Schedule and coordinate service appointments efficiently to maximize technician productivity and client satisfaction.
• Oversee accounting functions including bookkeeping, payroll, and financial reporting to maintain healthy business operations.
• Serve as the primary liaison with clients by verifying service requests, confirming needs, and scheduling appointments promptly.
• Develop and implement sales strategies that increase client retention and drive revenue growth.
• Organize sales meetings and presentations to ensure consistent communication and follow-up with clients.
• Analyze sales data to track performance against targets and identify areas for improvement.
• Provide training and support to sales personnel to enhance their skills and effectiveness.
• Manage escalated customer service issues quickly and professionally to maintain high satisfaction levels.
• Collaborate cross-functionally with technical and administrative teams to ensure seamless service delivery.

What We’re Looking For

Required:

• Proven experience as a business manager or general manager, preferably in HVAC or related service industries.
• Strong organizational and communication skills with the ability to multitask effectively.
• Sales acumen with a track record of developing and executing successful sales strategies.
• Experience managing hiring, onboarding, scheduling, and payroll processes.
• Ability to build and maintain strong client relationships and handle escalated issues professionally.
• Proficiency in bookkeeping and basic accounting principles.
• Reside within Metro Phoenix, Arizona, and be available to meet clients and technicians locally.

Preferred:

• Background in HVAC technical operations or working closely with technical teams.
• Experience with CRM and scheduling software.
• Leadership skills with a focus on team development and employee retention.
• Ability to analyze sales data and market trends to inform business decisions.
• Willingness to grow professionally and take on additional responsibilities as the company expands.

What We Offer

• Competitive annual salary of $55,000 USD per year with potential for performance bonuses.
• Health insurance coverage to support your well-being.
• Paid time off to maintain work-life balance.
• Retirement plan options for long-term financial security.
• Career development opportunities in a growing HVAC company.
• Flexible work environment allowing office or home-based work within Metro Phoenix.
• Supportive team culture focused on collaboration and success.

Frequently Asked Questions

Is remote work allowed for this position? While you may work from home, you must reside and be present within the Metro Phoenix area to meet clients and technicians as needed.

What are the typical work hours? This is a full-time position with standard business hours, but flexibility may be required to meet client schedules.

What qualifications are necessary? Prior experience in business management, strong organizational skills, and sales experience are essential. HVAC technical knowledge is a plus but not required.

How does the hiring process work? After submitting your application, qualified candidates will be contacted for interviews and assessments.

Are there opportunities for advancement? Yes, Discount ACR supports career growth and professional development within the company.

What is the company culture like? We foster a collaborative, client-focused environment that values integrity, innovation, and employee well-being.

For more information about HVAC industry standards and salary benchmarks, visit the U.S. Bureau of Labor Statistics HVAC page.

Additional Resources

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Ready to lead a successful HVAC business in Phoenix? Apply today and take the next step in your management career with Discount ACR.